AI Sales Channel Manager (f/m/d)

To skyrocket our international growth, we are looking for an AI Sales Channel Manager at our Karlsruhe location:

Tasks

• You manage and optimize the international performance KPIs of our agent channels (Sales After Support, Telesales Inbound & Outbound), using modern AI tools to enhance processes and efficiency.
• End-to-end responsibility for the design, training, and performance tuning of our conversational AI agents (chatbots, voice bots) with the goal of enhancing sales and service performance.
• You design and orchestrate AI-driven omnichannel, cross-selling and upselling campaigns for our IONOS customer base — from audience selection to content creation and channel steering.
• You contribute to automating commission processes (e.g., identifying, attributing and validating sales via AI-supported plausibility checks or rule-based models).
• You analyze sales, campaign and agent performance data, identify patterns, forecasts and opportunities, and translate insights into concrete actions.
• You automate and optimize sales and campaign processes end-to-end.
• Acting as a central interface between Customer Care, Product Management, Data/AI and Customer Intelligence, you align business, data, and technology requirements.
• You present concepts, results, and automation initiatives to stakeholders and decision-makers and play a key role in the strategic evolution of our agent channels.

Qualifications

• Experience in sales, telesales or performance management, ideally within an IT context.
• Strong knowledge of modern AI tools in sales and campaign environments (e.g., GenAI, automation workflows, AI-based CRM functions).
• Experience managing or optimizing sales channels, campaigns, and sales KPIs.
• Strong numerical understanding, analytical thinking and proficiency with data tools (e.g., BI tools, Looker, Excel).
• Experience designing and executing data-driven campaigns across multiple channels.
• A structured, goal-oriented working style and the ability to coordinate stakeholders at different levels.
• Excellent communication skills in German and English, paired with strong teamwork and a hands-on mentality.
• Understanding of how AI can enhance performance management, attribution, forecasting and process automation.
• Initial experience with, or strong interest in, automating compensation and commission processes (e.g., rule models, AI checks, integrating Jira queues into commission lists).
• Willingness to travel, which is approximately 2–3 times a year for 3-4 days.

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.