AI Productivity Customer Success Intern

Company At Actian we believe data should be a competitive advantage. Through the deployment of data technology, underpinned by a relentless and trusted service commitment, we help business critical systems transact and integrate at their very best. As a trusted leader in data management, integration, and analytics, our mission is to helping businesses unlock the full potential of their data to drive better decision-making and innovation wherever it resides —in the cloud, on-premises, or hybrid environments. With a global team of experts and a culture of innovation, we’re dedicated to helping our customers solve their most complex data challenges. Internship Overview We are looking for interns to join us for our 2026 Summer Internship Program! This 12-week program is set to begin June 8th, so if you are looking for an incredible opportunity to partner with the best and brightest minds in the industry, apply today. This program has been designed with our interns in mind and includes structured learning plans, a dedicated buddy, and a focused capstone project that you will have the opportunity to present in our Internship Showcase!   What It’s Like Interning with Us! ▪ Intern Events— just because the internship is remote, doesn’t mean we don’t have time for fun! Regular intern events will be hosted throughout your 12-weeks with us! ▪ Time with Executives— Interns all get a chance to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events ▪ Workshops — Interns participate in workshops geared towards helping new professionals ▪ Opportunity to travel – we will fly you out for onsite orientation at our Austin, Texas office location! Position Overview As an AI Productivity Customer Success Intern, you will lead a high-impact capstone project focused on helping our teams work smarter with AI. This role is centered on identifying practical opportunities to improve productivity, consistency, and scalability across CX, CS, and Support by applying AI to repetitive, high-frequency workflows. You will evaluate how work gets done today, identify where AI can reduce manual effort, and develop usable prompts, templates, and lightweight workflow automations that can be adopted immediately by the business. This role is ideal for someone who is not only excited about AI, but already actively using tools like ChatGPT, Gemini, Claude, and related technologies to solve real workflow problems. This internship is not focused on theoretical AI research, it is focused on practical application, workflow improvement, and helping teams build confidence and fluency with AI in their day-to-day work.   Capstone Overview During your 12-week capstone project, you will lead the development of an AI Productivity & Scale framework for Customer Experience and Customer Success. Your focus will be on identifying high-frequency, repeatable workflows where AI can improve efficiency, consistency, and quality without adding complexity or requiring major system changes. You will partner with CX, CS, and Support stakeholders to evaluate workflows, prioritize opportunities, and prototype practical solutions such as prompts, templates, and lightweight workflow automations. At the conclusion of your internship, you will present your recommendations, reusable assets, and strategic findings during our Internship Showcase. Responsibilities:

Partner with Customer Experience, Customer Success, and Support stakeholders to evaluate current workflows, identify friction points, and uncover high-value opportunities for AI enablement

Analyze repeatable, manual tasks and recommend ways to improve efficiency, consistency, and quality through AI-assisted workflows

Design, test, and refine prompts, templates, and lightweight automations that support common CS use cases such as customer summaries, follow-up communications, account prep, and internal handoffs

Help document and operationalize best practices for AI usage, including prompt structure, workflow guidance, and practical team enablement

Lead a capstone project focused on AI Productivity & Scale for CX/CS, culminating in a final set of recommendations, prototypes, prompts, and reusable assets that help the team adopt AI more effectively

Nice to haves:

Strong interest in AI productivity, workflow design, and applying technology to improve how teams operate

Ability to identify patterns, simplify complex workflows, and translate ideas into practical, easy-to-use solutions

Strong written and verbal communication skills, with the ability to help others adopt new tools and ways of working

Pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Human-Computer Interaction, or a related field

Hands-on experience using modern AI tools such as ChatGPT, Gemini, Claude, and/or Claude Code for writing, research, analysis, prototyping, or workflow improvement

Familiarity with prompt engineering concepts, including how to structure prompts for clarity, consistency, and high-quality outputs

Requirements:

Must be actively enrolled in a college degree program

Must be legally authorized to work in the United States