AI Operations Manager

Who We Are

At CloudFactory, we are a mission-driven team passionate about unlocking the disruptive potential of AI for the world. By combining advanced technology with a global network of talented experts, we make unusable data usable and inference reliable and trustworthy, driving real-world business value at scale. 

More than just a workplace, we’re a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do, as we strive to connect one million people to meaningful work and build leaders worth following.

Our Culture

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team’s growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things, together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you’re ready to earn, learn, serve, and be part of a vibrant global community, CloudFactory is your place!

About the role:

We are seeking an experienced AI Operations Manager to lead our Prompt Engineering and Evaluation teams. In this leadership role, you will oversee the development, implementation, and optimization of AI-driven products and features while managing a team of Prompt Evaluation Associates. 

You'll be responsible for establishing operational excellence, driving continuous improvement, robust reporting, and ensuring our AI solutions deliver exceptional value to our clients by laser-focusing on a successful outcome. 

This role demands strong leadership, cross-functional collaboration, and a strategic mindset, combined with a deep understanding of AI technologies (and data analytics).

What you’ll do:

Operational Excellence

• Establish, implement, and optimise operational standards, workflows, and best practices for prompt engineering and evaluation.
• Drive continuous improvement initiatives, leveraging data to enhance efficiency, quality, and scalability.

Cross-Functional Collaboration

• Build and maintain strong relationships with clients and key stakeholders, ensuring transparency through effective reporting and communication.

Innovation & Data-Driven Decision Making

• Drive innovation in prompt engineering methodologies and evaluation frameworks.
• Define, track, and analyse Key Performance Indicators (KPIs) to measure operational success and inform strategic decisions.

Technical Oversight

• Supervise the crafting, testing, and refinement of AI prompts for data generation
• Support team members in understanding AI behaviours, conducting evaluations, and enhancing prompt strategies.

Requirements

What We’re Looking For:

• 10+ years of operations management experience, ideally in AI or tech.
• 5+ years leading teams of 5+ people.
• Strong understanding of large language models (LLMs) and prompt engineering.
• Proven leadership skills with a data-driven, problem-solving approach.
• Excellent communication skills for collaborating with technical and non-technical stakeholders.
• Strategic thinker with the ability to turn business needs into actionable plans.
• Adaptable and resilient in a fast-paced environment.
• Passionate about AI, machine learning, and technology.
• Familiar with performance metrics, productivity tools, and cross-cultural teams.
• Fluency in English (verbal and written).
• Experience with generative AI tools (ChatGPT, Gemini, Claude, etc.) and basic Python.
• Experience in localization, classifiers, search quality rating, annotation, or QA platforms is a plus.
• Strong background in data analysis and algorithm development.

Additional information:

• We are only accepting resumes and applications in English.
• The role is open to candidates based in Mexico City.