A.I. Manager

As AI Manager at our Global Office, you are part of a team that brings the legend of Belmond to life.

You will be instrumental in driving the development, implementation, and successful adoption of both traditional AI and cutting-edge Generative AI (GenAI) models within Belmond. Through leveraging a diverse range of AI techniques, you will contribute to enhancing guest experiences, optimising operational efficiency and driving revenue growth.

This is a fixed term role to cover a period of maternity leave and is likely to last up to 15 months to enable project continuity and an efficient handover upon the maternity absentee’s return.

If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include

• Team Management & Mentorship: Manage, mentor, and provide technical guidance to a Data Scientist, fostering a high-performance environment focused on innovation and delivery of AI solutions, encompassing both traditional and generative approaches.
• AI Strategy & Implementation: Develop and execute the company's AI strategy, encompassing both traditional AI techniques (e.g., predictive modeling, classification, regression) and Generative AI models. Identify opportunities to apply these technologies to improve guest experiences, streamline operations, and increase profitability.
• Project Management: Oversee a portfolio of AI projects from conception through deployment and production, ensuring adherence to timelines, budgets, and quality standards. This includes managing resources, mitigating risks, and tracking project progress across all AI initiatives.
• AI Model Development and Deployment (Traditional & GenAI): Lead the development, training, and deployment of a variety of AI models, including but not limited to:
• Traditional Machine Learning models for tasks such as customer segmentation, optimisation and forecasting.
• Generative AI models for tasks such as knowledge agents, contact centre support models,  itinerary builders, HR assistants etc.
• Stakeholder Collaboration: Collaborate with cross-functional teams (Contact Centre, Sales, HR, Revenue Management) to understand their needs and identify opportunities for AI-driven solutions leveraging the most appropriate AI technique.
• Technology Evaluation & Adoption: Stay up to date with advancements in both traditional AI and GenAI, evaluating their potential application within the company. Proactively seek out and implement cutting-edge technologies and techniques across the AI spectrum.
• Data Management & Infrastructure: Use Data Engineering to ensure the availability of high-quality data for all AI model development initiatives. Contribute to the design and maintenance of the AI infrastructure to support both Traditional and GenAI models.
• Communication: Clearly communicate AI concepts, strategies, and project updates to both technical and non-technical audiences, including management, ensuring that the explanation is tailored to the audience's understanding.

What you should know when applying...

• This is a fixed term role to cover a period of maternity leave and is likely to last up to 15 months to enable project continuity and an efficient handover upon the maternity absentee’s return.
• The role is generally able to benefit from our current hybrid working policy where team members can work remotely for up to two days per week.
• An early submission is encouraged as the form may close if a large volume of applications is received.
• Our offices are located at Wogan House, 99 Great Portland Street, London W1W 7NY. Wogan House is newly renovated office space under the management of a leading co-working space and property management company.
• Applicants must have eligibility to work in the UK.

Requirements

What You Bring

• A degree (or higher) in Computer Science, Artificial Intelligence, Machine Learning or equivalent.
• Minimum of 3 years of experience in developing and deploying machine learning models, with experience across a range of AI techniques, including both traditional and generative AI.
• Proven experience in managing AI projects from start to finish, including requirements gathering, development, testing, deployment, and monitoring. This experience should include a mix of both traditional AI and GenAI projects.
• Experience in managing and mentoring data scientists or AI engineers is desirable.
• Expert proficiency in Python programming.
• Strong experience with data engineering principles and practices, including data extraction, transformation, and loading (ETL).
• Solid SQL/ BQ skills for data querying and manipulation.
• Extensive experience with Google Cloud Platform (GCP) AI/ML services is highly desirable (e.g. Vertex AI, Cloud Functions, BigQuery).
• Deep understanding of machine learning algorithms and techniques, including deep learning, natural language processing, computer vision, regression, classification, and clustering.
• Experience with evaluating and selecting different LLMs (Large Language Models). This should be coupled with experience in selecting appropriate traditional AI techniques for given business problems.
• Knowledge of the luxury hotel industry and its unique challenges and opportunities is a plus.

Benefits

What We Offer

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and incentive plans
• Complimentary and preferred rate experiences at our iconic destinations
• Private Medical Insurance and Dental Plans
• Group Personal Pension Plan
• 33 days’ annual leave per year (inclusive of English Bank Holidays).
• Lifestyle and Employee Assistance Programs
• Onsite gym facilities

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

This is your moment. Apply today!

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond’s Slow Luxury invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 43 properties spread across 24 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982.  Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world’s most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).