AI Engineering Intern (Austin, TX)

AI Engineering Intern

**Please note, this is a full-time internship running though Summer 2026 (June-August)**

Location: Austin, TX (In-office Tues/Wed/Thurs)

Eligibility: Must be currently enrolled at The University of Texas at Austin

Duration: Summer 2026

Schedule: Full-time, 40 hrs/week

About Togetherwork Togetherwork is building the operating platform for member-based organizations across associations, nonprofits, camps, wellness, and faith-based institutions. As we scale through acquisition, we are redesigning how operations work — using AI and automation as core infrastructure. Our approach is simple: AI handles high-volume, repeatable work so our teams can focus on complex, high-value problems.

Role Overview
We are hiring 3 high-caliber interns from UT Austin to help build and deploy AI and automation across our operations.
This is a hands-on builder role — not research, not shadowing.

You will work directly on:
• AI-powered customer support systems
• Automation of complex software implementations
• Internal tooling across PSA, PMO, and managed services
• LLM integrations (Claude + enterprise systems like Zendesk)

Your work will ship into production and impact real customers.

What You'll Do
• Leverage Togetherwork's existing enterprise AI platforms — Claude Enterprise and ChatGPT Enterprise — to design and deploy practical solutions for operational use cases
• Assist with prompt engineering, custom GPT or Claude project configuration, and AI tool optimization tailored to Operations team needs
• Partner with Operations team members to audit and map current workflows, identifying high-impact opportunities for automation and AI assistance
• Build and test automated workflows that eliminate repetitive manual tasks across operational functions including onboarding, reporting, data entry, vendor management, and internal communications
• Support the evaluation of additional AI tools and platforms that could complement or extend the current enterprise stack
• Help create and maintain documentation for all automation builds, including workflow logic, tool configurations, and process change notes
• Present findings and project updates to Operations stakeholders in clear, accessible language
• Participate in team standups, project planning sessions, and cross-functional working groups

What You’ll Work On

Customer Support (AI Systems)
• Connect Claude to Zendesk to auto-answer tickets and reduce backlog
• Build AI ticket triage & routing, auto-response systems, and sentiment detection workflows
• Develop AI-powered help centers that dynamically surface the right content

Professional Services (Implementation Automation)
• Analyze onboarding workflows (especially complex products like Associations)
• Build AI-driven implementation workflows
• Automate data migrations, configurations, and documentation generation
• Integrate AI into PSA / PMO tools (e.g., Monday.com)

Managed Services (Automation & Intelligence)
• Reduce repeated payroll processing work
• Build automation for billing, tax, donations, and workflows
• Build integration between Claude & Monday.com for billing and workflows

Knowledge & Documentation Systems
• Build AI-powered help centers from documentation and tickets
• Auto-generate help articles and identify documentation gaps

What You’ll Learn & Gain
• Direct, hands-on experience solving real operational challenges inside a high-growth, PE-backed SaaS organization
• Daily use of and training on enterprise-grade AI platforms including Claude Enterprise and ChatGPT Enterprise
• Broad exposure to how AI and automation are being deployed across a 25+ brand software portfolio
• A tangible, results-driven portfolio project you can speak to confidently in future interviews
• Deploying LLMs in production environments
• Integrating AI into enterprise systems (Zendesk, CRM, PM tools)
• Designing automation across a large-scale operations division
• Driving measurable customer outcomes (efficiency, CSAT, cost reduction)
• An opportunity for full-time employment after the summer

Qualifications

Required
• Currently enrolled at UT Austin as a junior/senior or graduate student in Computer Science (CS), Software Engineering, Data Science/Data Analytics, AI, or relevant field
• Hands-on experience with Claude (Anthropic) including enterprise features such as custom instructions, projects, skills, and knowledge management
• Understanding of prompt engineering best practices and how to apply LLMs to business process improvement
• Familiarity with Python for basic scripting, API integrations, or data manipulation

Preferred
• Student in the Machine Learning and Artificial Intelligence Concentration program of study
• Familiarity with Zendesk or PM tools
• Experience using the Anthropic Claude API or OpenAI API for custom integrations or workflow automation
• Exposure to workflow automation platforms such as Zapier, Make, or Power Automate
• Familiarity with REST APIs, webhooks, or data pipeline concepts
• Experience with no-code/low-code platforms

What Makes This Role Different
• You will build real systems used by real teams
• Your work will directly impact support backlog and efficiency
• You’ll work across multiple functions
• You’ll help build the AI layer of a multi-product SaaS company
• Day-to-day mentorship from members of the Togetherwork executive team, including the Senior VP of Operations and VP of CX Strategy
• Access to the Chief Technology Officer who will meet with you monthly during your internship

Success Looks Like
• Deployed AI workflows into Zendesk
• Automated onboarding processes
• Reduced support backlog or resolution time
• Built internal tools used by Operations teams

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.

Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.

Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.