Company Overview: At Panopto, we are the most customer-centric learning technologycompany in the world. As the leader in visual and audio-based learning, we empower organizations to share knowledge effortlessly in a capture and post-capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly matter. Our mission is simple: to attract the brightest talent, people like you, to Elevate the Craft and do the most impactful work of your career. To enhance our team we are seeking an experienced AI Engineer to help define and build the next generation of AI-powered learning experiences across our platform. We are looking for someone who loves solving AI and systems challenges end‑to‑end, can move quickly in a “startup inside a larger company” environment, and enjoys upskilling other engineers along the way. Position Summary: In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. As an AI Engineer, you will stand at the intersection of AI innovation and core product engineering. You aren't just implementing APIs; you are designing the future of how millions of people learn. You will serve as a technical bridge, turning ambitious AI concepts—like intelligent search and AI tutoring—into secure, scalable production systems. In this role, you will Act with Ownership by raising the bar for AI engineering across Panopto, mentoring "classical" software engineers into "AI bridge engineers," and ensuring our technology delivers Clarity Over Complexity for every user. You'll also have opportunities to contribute to other initiatives that directly advance our core values and support you in elevating your craft. How You’ll Contribute:

How You’ll Contribute:

In this role, you will have the opportunity to…

Technical Leadership & Architecture
- Define technical direction and architecture for AI-powered features across Panopto, with an emphasis on maintainability, scalability, and cost control.
- Lead the design and implementation of AI integrations (e.g., Anthropic, MCP, other LLM providers) and platform capabilities that can be reused across multiple product areas.
- Establish patterns and best practices for prompt design, evaluation workflows, safety guardrails, and observability for AI-driven features.
- Hands‑On AI Engineering
  - Build end‑to‑end AI solutions: from exploring models and APIs to designing data flows, implementing services, and integrating into customer-facing experiences.
  - Lead hands-on prototyping and delivery of AI-centric initiatives, helping turn emerging ideas into validated prototypes and guiding their evolution into scalable, production-ready systems across the Panopto platform.
  - Own experiments and prototypes through to production-quality implementations, including performance, reliability, and monitoring.
  - Enablement & Mentorship
    - Act as a multiplier for other teams by pairing with engineers, reviewing designs, and sharing best practices for AI engineering and applied LLM usage.
    - Help strong “classical” software engineers become “AI bridge engineers” who can work confidently with LLMs, evaluation, and data pipelines while maintaining solid software fundamentals.
    - Contribute to internal documentation, examples, and reference implementations that make it easier for teams to adopt AI capabilities correctly and safely.
    - Cross‑Functional Collaboration
      - Partner with product management to shape AI initiatives into clear problems, MVPs, and iterative delivery plans.
      - Collaborate with security, infrastructure, and operations teams to ensure AI systems meet Panopto’s standards for security, privacy, compliance, and availability.
      - Provide practical guidance on where automation and tooling are appropriate versus where organizational process or policy is the right solution.

The Foundation for Success:

AI Mastery: You have a proven track record of shipping AI-powered capabilities and a deep understanding of LLM providers (e.g., Anthropic).
Operational Ownership: You don't just write code; you optimize platforms to create clarity for candidates and hiring managers alike.
Outcome-Oriented Mindset: You thrive in high-growth environments because you focus on results that move the needle for the business.
Lifelong Learner: You possess a Bachelor’s degree in a relevant field, but your continuous pursuit of professional evolution is what truly sets you apart.

What Success Looks Like:

Within 6 Months: You have audited our AI prototype pipeline and identified the single greatest technical hurdle preventing a seamless customer experience.
Within 1 Year: You have deployed a high-impact optimization to a core AI feature (e.g., boosting search precision) that shows a measurable increase in user engagement.
Your Legacy: You own the end-to-end lifecycle of a major AI initiative and have "bridged" at least two engineers into AI-fluent contributors through pairing.

Join Panopto and help shape the future of AI‑powered learning. In this role, your expertise in AI engineering and scalable software systems will play a key part in defining and delivering the next generation of intelligent experiences across our platform. If you’re excited by hands‑on technical challenges, cross‑team collaboration, and building real-world AI solutions that elevate how millions learn and teach, we’d love to hear from you.

Beyond the Requirements: At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.

We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.

Recruiting Tips: From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable Recruiting Tips from our team.

The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently:

Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer

Our people and culture

Panopto’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.

Our purpose

We believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.

Panopto is an Equal Opportunity Employer.

We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the Employee Experience department.

Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely.

Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.

Use of Artificial Intelligence (AI):

Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.

Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.

By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.

We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.

To ensure fairness and transparency: We have human oversight in all hiring decisions. If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.

Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.

We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.

Panopto is dedicated to a fair and equitable hiring process for all candidates.

AI Engineer

TLDR