AI Deployment Project Specialist

At Podium, we are at the cutting edge of the AI revolution with thousands of AI agents already deployed for customers. Our mission is to arm every local business with a complete platform and outcome‑driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

About The Team

Our Enterprise AI team partners with our largest customers to design, build, and deploy custom AI employees that unlock revenue and cost savings.  You will have the opportunity to build on one of the most exciting growth areas of Podium while being at the forefront of the AI revolution. This team operates at the intersection of consulting and tech—combining deep product expertise, technical excellence, and project delivery to ensure our customers realize large and measurable ROI.

About The Role

As an AI Deployment Project Specialist, you will support the end‑to‑end deployment of multi‑month, multi‑million‑dollar custom AI solutions for Podium’s largest customers. You’ll work alongside senior project leaders to understand customer workflows, translate those into product specifications, help coordinate engineering delivery, and eventually manage configurations.

In This Role, You Will

Support Custom AI Deployments

• Assist with scoping, configuring, and launching tailored AI agents for enterprise customers.
• Learn Podium’s AI toolset (prompting, configuration, workflows) and make basic updates directly in the AI code/configuration under guidance.
• Meet with customers to collect feedback, understand operational workflows, and identify challenges.
• Document requirements and convert them into structured product updates for engineering.

Coordinate Project Workstreams

• Help manage timelines, follow-ups, and task tracking across customers, engineering, and internal teams.
• Prepare customer-facing materials such as check-ins, status updates, and small executive summaries.

Triage Issues & Improve Performance

• Investigate customer-reported issues and help identify root causes.
• Analyze conversation transcripts, logs, and product settings to recommend changes.
• Work with engineers to ensure fixes, enhancements, and roadmap items are prioritized appropriately.

Contribute to the Enterprise AI Roadmap

• Help maintain playbooks, SOPs, and templates for repeatable AI deployments. 
• Provide customer feedback to Product and Engineering to improve Podium’s AI platform.

You Might Thrive In This Role If You Have

• Recent graduate – 3 years of experience in customer-facing roles, project coordination, business analysis, or technical support (SaaS preferred).
• A technical background or interest—IT, computer science, information systems, engineering, analytics, or similar.
• Ability to learn and make light configuration or code changes (software development or similar experience is a plus but not required).
• Strong communication skills and comfort interacting with customers.
• High attention to detail, strong organizational abilities, and willingness to take ownership.
• Curiosity about AI technologies, business process automation, and enterprise operations.
• A desire to grow into a more senior project leadership or technical product role.

About Podium:

Our work and focus on helping businesses win have been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, Y Combinator Top Companies, and Fast Company's World's Most Innovative Companies.

Operating Principles:

• Micro pessimism, macro optimism - We control our outcomes and think big
• Setting the pace - We value extreme urgency and impact over activity
• Customer-centric and data-informed decision making
• Collaborative problem-solving with high standards
• Extreme ownership and attention to detail

Benefits:

• Open and transparent culture 
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with competitive company matching
• Bi-annual swag drops with cool Podium gear and apparel 
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.