Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.
As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again.
If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.
We are seeking a dedicated Data Annotator to join our Machine Learning team on a 6-week contract with the possibility of an extension. In this role, you will play a crucial part in the evolution of our transcription tools, engaging in the detailed analysis and interpretation of audio datasets to provide high-quality transcription data, vital for the advancement of our Thinking Machines.
Hours:
Part-time | 20hrs/week
What you'll do
- Engage in the detailed analysis and interpretation of audio datasets to produce high-quality transcription data that serves as the foundation for model evaluation and training
- Collaborate with the Machine Learning team to enhance our AI models and transcription tools
- Aid in crafting and evolving the transcription guidelines and workflows.
- Independently ensure the precision and quality of annotated data with an unwavering commitment to detail
What You'll Bring:
- Strong proficiency in English, with exceptional skills in transcription and annotation
- The ability to discern and document linguistic nuances in short audio samples, such as complex addresses in Canada
- A zeal for understanding and participating in AI-driven transcription processes
- The capacity to work diligently and efficiently in a remote and dynamic environment
Our Values:
Replicant is rooted in three core values that are essential to our identity and growth. Every team member who joins us is not just embracing a job, but becoming a part of a culture that molds and defines our collective journey.
Blade Runners: We are trailblazers, taking ownership and pride in driving our goals to fruition. We utilize our resources ingeniously to meet our objectives, encouraging transparent communication and continuous feedback. Our drive for individual and collective achievement is what propels us forward.
Bread Makers: We believe in a culture of humility and equality—every task and every person is valued. We are united in our mission, understanding that together we achieve more, cultivating a workplace where the sum is indeed greater than its parts.
Självdistans: Embracing the Swedish concept of self-distance, we maintain the ability to self-reflect with objectivity. We recognize there’s no flawless formula for growth, yet we rely on each other to identify and address our blind spots with humility.
