AI Automation & Workflow Analyst

WorldVia is seeking a detail-oriented and innovative AI Automation & Workflow Analyst to join our dynamic team. In this role, you will play a crucial part in designing, implementing, and optimizing AI-driven automation workflows that enhance the efficiency and effectiveness of our travel technology solutions.

You will collaborate closely with cross-functional teams including engineering, product management, and operations to analyze existing workflows, identify automation opportunities, and deploy intelligent solutions that streamline processes and improve customer experience.

If you are passionate about AI technologies, process automation, and driving operational excellence within the travel industry, this is an excellent opportunity to make a significant impact at WorldVia.

Key Responsibilities

• Analyze and map existing business processes to identify inefficiencies and automation opportunities
• Evaluate, recommend, and implement AI tools and automation platforms to improve workflows
• Partner with business stakeholders to gather requirements and translate them into AI-driven solutions
• Design and document end-to-end workflows, including process diagrams and automation logic
• Support deployment and integration of AI tools across teams (e.g., sales, operations, customer support)
• Monitor performance of implemented solutions and continuously optimize for efficiency and scalability
• Develop best practices for AI usage, prompt design, and workflow standardization
• Collaborate with technical teams to ensure successful implementation and adoption
• Stay current on emerging AI tools, automation platforms, and industry trends

Requirements

• 3+ years of experience in business analysis, process improvement, operations, or similar roles
• Strong experience with process mapping, workflow design, and systems thinking
• Hands-on experience with AI tools and automation platforms (e.g., ChatGPT, Zapier, Make, Airtable, Notion AI, etc.)
• Analytical mindset with the ability to translate complex business needs into actionable solutions
• Experience deploying or supporting AI/automation solutions in a business environment
• Strong communication skills with the ability to work across technical and non-technical teams
• Familiarity with data analysis, reporting, and performance tracking
• Experience with CRM systems, workflow tools, or low-code/no-code platforms is a plus
• Ability to read, write, and communicate effectively in English at a level necessary to perform the essential functions of the role

Preferred Qualifications (Nice to Have)

• Experience working in travel, hospitality, or service-based industries
• Exposure to APIs, integrations, or light technical implementation (no coding required)
• Experience with prompt engineering or AI workflow design
• Background in consulting, operations strategy, or digital transformation

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

Equal Opportunity & E-Verify Statement

WorldVia is an equal opportunity employer. This employer participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.