Aloware is the #1 AI-driven phone system for CRMs — a leading cloud-based contact center platform that helps businesses centralize customer communications across voice, text, and email. Our technology empowers sales and support teams to automate workflows, improve lead management, and accelerate revenue through intelligent automation and actionable analytics.
We’re pre-Series A (in this economy!), cash-flow positive, and committed to staying profitable as a core operating mantra.
As an AI Automation Engineer on our Operations team, you will design, build, and maintain workflow automations that power both internal operations and customer-facing processes. You’ll collaborate with Sales, Support, Product, and Customer Success to streamline workflows, reduce manual work, implement AI-powered automation, and ensure systems run smoothly at scale.
What You’ll Do
- Analyze internal and customer-facing business processes to identify opportunities for automation, optimization, and AI-assisted improvements
- Build and maintain workflow automations using n8n, scripts, APIs, CRM tools, middleware, and AI-driven systems
- Develop scalable automations for onboarding, lead routing, reporting, QA processes, customer journeys, and operational workflows
- Troubleshoot automation failures, perform root-cause analysis, and coordinate fixes with Product and Engineering
- Assist Sales during active opportunities by outlining automation architectures and validating technical feasibility
- Implement and maintain integrations between Aloware and CRMs such as HubSpot, Salesforce, and other platforms using APIs, webhooks, and n8n
- Support Customer Success with automated onboarding flows, lifecycle triggers, and communication sequences
- Document automation logic, workflows, and integration dependencies clearly and consistently
- Identify recurring inefficiencies and propose improvements to systems, tools, and Operations processes
Who You Are
- Experience in automation engineering, technical operations, systems integration, or workflow automation
- Prior experience in SaaS is required
- Hands-on experience with n8n (or similar platforms like Make/Zapier) is highly preferred
- Familiar with APIs, JSON, AI-driven workflows, HTTP requests, webhooks, and automation logic
- Comfortable using tools like HubSpot, Salesforce, Postman, Jira, or basic scripting languages (JS/Python)
- Strong analytical and problem-solving mindset — able to break down complex processes into clear, scalable workflows
- Excellent written and spoken English; clarity and precision matter to you
- Comfortable joining customer calls with Sales or CSMs to troubleshoot issues or design automations
- Thrive in a remote, collaborative, fast-moving tech environment
What’s In It for You
- Competitive compensation
- Strong growth opportunities in automation, operations, or product-related paths
- Work alongside a high-performing, mission-driven SaaS operations team
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Ability to shape automation strategy in an AI-driven, rapidly scaling company
**This role is only open to candidates based in LATAM or Europe**
