AI and Automation Manager

AI overview

Drive AI and automation adoption across teams by championing tools, fostering knowledge-sharing, and measuring impact for effective decision-making at Alma.

About our company 

At Alma, we’re reinventing finance to serve those who matter most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience — all without encouraging debt. As the BNPL leader in France and active in 10 European countries, we’ve empowered over 21,000 merchants and 8 million consumers. With a team of 340+ and a €115M Series C funding round, Alma is rapidly scaling across Europe — and this is just the beginning...

About the job

Missions:

  • Drive the adoption and quality of AI and automation tools at Alma.
  • Act as both a cheerleader (encouraging teams to experiment get the maximum impact of tools) and a gatekeeper (ensuring solutions meet Alma’s standards for scalability, security, and impact).
  • The role reports to the VP Operations, executive sponsor for AI and automation internally, but works across all teams transversally.

Scope and Responsibilities:

  • Accelerate the adoption of AI and automation solutions
    • Champion the use of AI Agents and automation tools and workflows across teams: partner with teams to identify high-impact use cases, remove barriers to adoption and run rapid experiments with measurable impact;
    • Build a community to foster knowledge-sharing (e.g., workshops, office hours), creativity and experimentation;
    • Benchmark & share best practices. Create and disseminate playbooks, templates, and case studies to inspire teams;
    • Design and deliver training programs to upskill employees on AI/automation tools (AI guardrails, responsible usage, and low/no-code automation practices) alongside Learning & Development as well as Security.
  • Ensure quality & operational rigor
    • Curate and maintain a repository of approved transversal tools and integrations; Work with Security to evaluate external integration needs;
    • Define standards for documentation, maintenance, alerting and quality monitoring of AI assistants and workflows;
    • Be an admin for AI agents, effectively managing data, workspace and plugging new integrations according to teams’ requirements;
    • Provide CEO Office with effective feedback and good practices to maximise the impact and usage of Alma’s knowledge base via AI assistants;
  • Measure impact and derive actionable recommendations for the leadership
    • Be accountable for the operating cadence and speed of deployment at Alma, iterating closely with the program’s sponsor and COO;
    • Track KPIs (e.g., adoption rates, time saved, error reduction…) to try and quantify the value of AI/automation at Alma;
    • Evaluate and recommend new tools/vendors to fill gaps in Alma’s AI/automation stack;
    • Manage relationships with external partners;

About you

Ideal Profile:

  • 3-5 years in operations, process improvement or AI/automation roles in tech / scale-ups;
  • Hands-on experience with AI (e.g., Dust…) and workflow automation (e.g. Zapier), delivering measurable impact in production. Product management methodology a strong plus to engage colleagues in experimentation mindset;
  • Strong communicator; able to influence without authority and to engage and interact with a variety of colleagues;
  • Detail-oriented, and analytical; Comfortable balancing innovation with risk management;
  • This is a very hands-on /builder/coach role working transversally at Alma. This role is about supporting local teams testing, building and maintaining their automation workflows (with or without AI)

You're not sure if you meet 100% of the criteria and that's making you hesitate to apply?

👉At Alma, we believe that diversity drives innovation and strengthens our community and are committed to creating a workplace where everyone feels respected, valued, and empowered to contribute. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences. All employment decisions are made based on qualifications, experiences, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristic. 

So please take your chance, apply anyway ! 

#LI-Hybrid

At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers! That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted. Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction. For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk. For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away. We are the leader in France and are on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 16 000 merchants have chosen Alma to be their innovative BNPL solution, and we have served over 5 million consumers. The team has grown from 2 to 300+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that's only the beginning.

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