Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.

Location: Pune

Duties & Responsibilities:

Monitor and identify failed flight bookings in the system
Assist in booking & issuance of the flights on Airline website and Portals
Coordinate with Airlines, Suppliers, and internal teams for smooth fulfillment
Maintain booking accuracy and update records
Fare rule interpretation
Ancillary product Fulfillment
Error reporting
Processing Refunds on Airline website and Portals

Requirements

Any Fresher/Non travel background experience
Willing to work in rotational shifts 24/7 (Night Shifts Included)
Minimum Qualification: Undergraduate - Diploma / HSC pass (10+2)
Excellent written and verbal communication skills in English
Well organized, persistent with multitasking skills
Self-driven, proactive, and results-oriented
Proficiency with computers and MS Office
Strong attention to detail, quick learner, and team player
Ability to manage change and work under pressure

#LI-MK1 #LI-Onsite

Agents - Fulfillment (FBC)