Netomi
Agentic Integration Architect
TLDR
Design and implement scalable integrations between AI platforms and enterprise systems, enabling intelligent workflows and seamless data exchange.
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
Responsibilities
Architect and implement integrations between agentic AI platforms and Zendesk / Salesforce
Design end-to-end workflows for customer support automation using AI agents
Build and manage APIs, webhooks, and middleware integrations
Ensure data consistency, security, and scalability across systems
Collaborate with product, engineering, and customer teams to deliver solutions
Develop custom connectors, orchestration layers, and automation pipelines
Troubleshoot and optimize integration performance
Requirement
Strong experience with Zendesk APIs, apps framework, and workflows
Hands-on expertise in Salesforce (REST/SOAP APIs, Apex, integrations)
Experience in integration architecture (MuleSoft, Workato, Zapier, custom middleware, etc.)
Knowledge of API design, authentication (OAuth, JWT), and event-driven systems
Exposure to Agentic AI / LLM workflows / prompt orchestration
Strong problem-solving and stakeholder communication skills
Good to Have
Experience with AI automation platforms / conversational AI
Knowledge of LangChain / LLM integrations
Background in customer experience (CX) platforms
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Netomi builds an agentic AI platform designed for enterprise customer experience, helping large global brands like Delta Airlines and MetLife automate customer interactions at scale. Our no-code solution is all about speed and efficiency, allowing businesses to implement AI-driven customer support quickly and manage it seamlessly across their entire customer journey.
- Founded
- Founded 2015
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
Integration Architect