Agent Operations Territory Lead at Wave

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

We are hiring an Agent Operations Territory Lead to manage product rollouts and supervise agents in a designated territory. You will also represent Wave, oversee our distribution and marketing, interact with users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services.

In this role, you will:

Manage agent recruitment by leading a team of agent openers who will recruit and train agents within your territory.
Ensure agent quality by ensuring all your agents comply with all legal and policy requirements and have executed valid contracts.
Continue to ensure agent quality by ensuring your agents are fully trained on critical elements, such as agent applications, the contents of the contract before signing, rebalancing options, fraud management, and other relevant topics.
Collaborate with the BTL team to ensure all your agents are well-branded and have the necessary supplies.
Coordinate agent liquidity management by monitoring the cash and float availability at agent locations in cooperation with our liquidity team.
Manage risk through routine visits to report emerging issues and assess the performance of agents in your territory.
Identify underperforming agents, close their accounts, recover Wave items and equipment, and ensure that branding materials are removed.
Be the primary contact for all agency networks acquiring and using Wave products in your territory.
Champion excellent customer service among distributors and agents within your territory.

Key Details

Location: You'll be based in Abidjan and may travel to field locations.
You must have work authorization in Côte d’Ivoire.
This is a permanent position.
Our salaries are competitive and calculated using a transparent formula.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
We help you live your fullest life now - we subsidize gym memberships and fitness classes.
Airtime reimbursement.

Requirements

At least 2 years of experience managing a successful agent network in Côte d’Ivoire’s mobile money, agency banking, and FMCG sectors.
A demonstrated ability to manage field-based operations across large geographical locations.
Willingness to travel and spend up to 90% of the time within your assigned territories
Experience in the upcountry.
Fluency in French and a good level of English.

You might be a good fit if you

Can adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
Are great at leadership and people management skills.
Like working in the field, as this is a primarily field operations role.
Communicate clearly and proactively, and independently follow through on tasks to manage team priorities effectively.
Enjoy teamwork, but also know how to work well independently.

Our team

We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Agent Operations Territory Lead

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