Key responsibilities:
● Identifying customer needs, investigating and recommending solutions.
● Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure
end-to-end resolutions are attempted and achieved for every customer connection.
● Consistent upskilling as part of self-development to maintain process knowledge.
● Maintaining coordination within teams to collaborate on solutions and escalations.
● Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.
Requirements:
● Excellent communications - Verbal and Written
● Attention to details, conflict resolution and relationship building.
● Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company
based applications.
● Agents should also be able to help establish our reputation as a company that offers excellent
customer support during all post-sales procedures.
Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7.
Any Graduate
lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people".At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Service Q&A's