Agent Assist Product Manager

About the Role:

As a Product Manager for the Agent Assist product suite at Cresta, you will play a critical role in building capabilities that enable human and AI agents to work together for the best possible customer experience. You will be customer-centric in your thinking and design, working with Engineering, Customer Success and our go-to-market teams to build products that empower human agents to resolve customer issues in real time, across every channel and language. You use data to drive decisions, own and manage complex problems and engage with multiple cross-functional stakeholder teams while asserting influence in Product decisions.

You’ll be responsible for executing on our Summarization product strategy, gathering customer feedback and iterating on the various features to a comprehensive solution across multiple verticals like healthcare, insurance, airlines, hospitality and more. Additionally, you will drive and champion our Screen Recording capability, with the goal of understanding agents’ application usage and actions taken during conversations to better understand the impact of workflows and processes on agent productivity. We’re looking for an entrepreneurial product thinker who thrives amid complexity, pairs deep technical fluency and converts ambitious concepts into scalable, real-world products that transform the human and AI customer experience.

What You’ll Do:

• Work with customers and their proxies (our Customer Success and go-to-market teams) to identify needs and translate them into requirements for your product areas.
• Define and maintain the roadmap and backlogs for your ownership areas, balancing immediate customer needs with longer-term product goals.
• Partner with the engineering team and engage in technical discussions on architectural decisions, model evaluations, system design, and the feasibility of ML/AI capabilities to ensure solutions are scalable, reliable, and secure.
• Collaborate with the Professional Services team to implement playbooks and best practices for customer deployments in your product ownership areas in order to scale.

What We’re Looking For:

• 3-5+ years of experience in product management, with a proven track record of driving product decisions, delivery and customer impact
• Strong AI/ML systems and process thinking, with the ability to turn ambiguous problems into clear and structured requirements and drive alignment across multiple teams.
• Understand how to evaluate AI/ML solutions and defining the bar for what “good” looks like.
• Experience partnering cross functionally with stakeholders to deliver product launches.
• Analytical and data-driven mindset: skilled at working with product metrics, user feedback, and operational data to inform decisions.
• Ability to create early prototypes using various AI tools (eg: v0, Proto) for fast iterations.
• Excellent written and verbal communication skills; you can turn complex problems into clear narratives.
• Hands-on operator who thrives in fast-paced, evolving environments and is comfortable with taking on new technical challenges in an unfamiliar domain.
• Passion for AI, automation, and improving how teams build and deliver products.

Bonus Points:

• Experience building/managing browser based extensions and/or API-based custom apps.
• Experience with product and operational analytics tools like Looker, Hex etc.
• Familiarity with AI-driven or data-heavy SaaS platforms.

Perks & Benefits:

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In-office meal program and commuter benefits provided for onsite employees

Compensation at Cresta 

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

Salary Range: $130,000–$190,000 & Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.  If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]