Aftermarket Service Engineer

About the Business

Since 1942, Eriez has been more than a company—it’s a catalyst for innovation. Our journey began in the heart of Erie, Pennsylvania, but our impact reverberates across six continents, with our office in Welshpool, WA. It’s not just the cutting-edge tech; it’s the Eriez spirit. Here’s why we’re not your average separation technology powerhouse:

• Magnetic Magic: Our magnetic separation tech isn’t just science; it’s sorcery. We make metals dance, particles align, and impurities vanish
• Metal Detectives: Forget Sherlock Holmes; meet our metal detectives. They sniff out hidden treasures in conveyor belts, recycling streams, and mining pits. CSI: Scrapyard Edition
• Material Maestros: Handling materials isn’t a chore; it’s an art form

Join the Innovation

As our Aftermarket Service Engineer, you will be at the center of client satisfaction and long-term partnerships. You will provide expert technical guidance, support maintenance solutions, and drive aftermarket sales initiatives, making sure Eriez equipment delivers value well beyond the initial purchase.

As the Aftermarket Service Engineer, your core duties will include:

• Partner with clients to understand performance needs and propose tailored aftermarket solutions, review, negotiate and renew customer contracts
• Establish and execute effective aftermarket sales strategies and programs by cross-selling our products and services to provide after-sales service support
• Mentor customers and internal teams on product maintenance, upgrades, parts, and service best practices
• Build opportunity pipeline, quotes, costings and/or tenders using an ERP system and provide support to our Rep Agents, Resellers and Distributors
• Lead technical presentations, demos, quoting, and issue resolution with professionalism and clarity
• Build enduring relationships that fuel revenue, loyalty, and brand advocacy by visiting customer sites and reviewing spare parts

This role will require you to visit our customer sites as well as provide phone and online support to ensure the best outcome for our customers.

Requirements

Join a company that values precision, innovation, and strong project leadership. You will work with industry-leading experts and play a critical role in delivering projects that shape the future of engineered solutions.

About You

• Engineering qualification and background (mechanical, electrical, materials, or similar) with strong technical fluency
• Technical experience in sales engineering or aftermarket roles (bonus if in manufacturing, heavy industry, or equipment)
• Proficient in MS Office, particularly in Outlook, Word and Excel
• Experience using SAGE or other ERP systems
• Excellent problem-solving, communication, and presentation skills
• Self-motivated, customer-first mindset with ease in remote collaboration
• Keen eye for technical details, with the ability to decipher complex drawings

Benefits

• Competitive salary and performance-based bonuses
• Extra 3% Superannuation
• Collaborative and supportive work environment and working with our global team
• Access to professional development opportunities

Ready to take your career to the next level? If you are eager to learn and love orchestrating a symphony of sales strategies and programs aimed at delighting our customers and maximising revenue then APPLY NOW with your resume, cover letterand 5 reasons why we should hire you.