Aftermarket Sales & Service Coordinator

About the Business

Since 1942, Eriez has been more than a company—it’s a catalyst for innovation. Our journey began in the heart of Erie, Pennsylvania, but our impact reverberates across six continents, with our office in Welshpool, WA. It’s not just the cutting-edge tech; it’s the Eriez spirit. Here’s why we’re not your average separation technology powerhouse:

• Magnetic Magic: Our magnetic separation tech isn’t just science; it’s sorcery. We make metals dance, particles align, and impurities vanish
• Metal Detectives: Forget Sherlock Holmes; meet our metal detectives. They sniff out hidden treasures in conveyor belts, recycling streams, and mining pits. CSI: Scrapyard Edition
• Material Maestros: Handling materials isn’t a chore; it’s an art form

Join the Innovation

Are you ready to join a global leader in engineering and industrial solutions? The Aftermarket Sales & Service Coordinator will play a pivotal role in supporting the aftermarket business across Western Australia. This role blends customer engagement, technical coordination, sales support, and field activities to drive customer satisfaction and revenue growth. The successful candidate will be technically astute, highly organised, and motivated with recent experience working on industrial sites.

Some of the duties include:

• Manage customer enquiries, quotations, RFQs, and order processing for aftermarket parts and services, ensuring timely, accurate, and professional support across the customer lifecycle
• Undertake site-based activities including customer visits, equipment assessments, and coordination of service activities, with the ability to read and interpret drawings, specifications, and site documentation
• Engage customers in value-based discussions to identify operational needs and recommend appropriate Eriez aftermarket solutions, upgrades, and services to drive revenue growth
• Plan and execute business travel with clear objectives, manage mine site inductions and mobilisation requirements, and coordinate field service readiness and compliance
• Support the end-to-end RFQ process, including scope clarification, pricing coordination, and proposal preparation, with a strong understanding of the aftermarket environment
• Identify process improvements, maintain accurate CRM/ERP records, and collaborate with internal sales, service, and operations teams to enhance customer outcomes and service efficiency

Requirements

Join a company that values precision, innovation, and strong project leadership. You will work with industry-leading experts and play a critical role in delivering projects that shape the future of engineered solutions.

• Minimum of 3 years experience in the industrial aftermarket, technical sales support, or service coordination within heavy industry, mining, engineering, or similar
• Demonstrated recent experience at customer sites, with the ability to navigate site requirements and safety processes
• Understanding of the aftermarket product lifecycle, including spare parts, service contracts, upgrades, and warranty processes.
• Middle-level technical or administrative qualification as a minimum requirement
• Ability to read and interpret drawings, technical specifications, and RFQs
• Strong customer service and communication skills with the capability in solution selling and suggestive selling techniques tailored to technical products
• The ability to work across multiple tasks and prioritise effectively
• Knowledge of mine site inductions, mobilisation requirements, and field compliance
• Experience with ERP/CRM systems (SAGE experience is an advantage)
• A team-first attitude and the ability to work under pressure

Benefits

At Eriez, you will join a global leader known for innovation, reliability, and world-class engineering. We offer:

• A supportive, collaborative team culture
• Opportunities for professional development
• Exposure to leading technologies and key industry partners
• A role with variety, challenge, and meaningful impact
• Competitive salary and benefits