Advisor, Talent Solutions & Services (9-month contract)

Reporting to the Manager, Talent Solutions & Servies, the Advisor will provide holistic support to colleagues and people leaders, delivering advisory, service, and experience excellence in every interaction. The Advisor will be responsible for supporting the management of programs and processes, supporting colleagues through various lifecycle journeys, and providing solutions or clarifications to Talent policy/program related queries. The role will regularly partner with COEs and TBPs to resolve inquiries or complete actions where cross-functional support and interaction is required. Additionally, the Advisor will work with internal stakeholders to identify opportunities to optimize systems and processes for increased efficiency and enhanced colleague experience.

Team Description
The Talent Solutions & Services (TSS) team acts as the central point of contact for all Talent programs and policies, from hire to offboarding. TSS provides advisory support, executes core Talent processes, and drives continuous improvement initiatives that enhance the colleague experience and drive operational efficiency. The team collaborates closely with Centres of Expertise (COEs), Talent Business Partners (TBPs), and technology teams to ensure seamless end-to-end service delivery.

Accountabilities:

• Provides clear, policy-aligned subject-matter-expertise and advisory support on complex Talent matters.
• Handles medium complexity or escalated inquiries within team and supports escalations to appropriate levels for resolution.
• Influences end-to-end journeys within area of responsibility, supports facilitation of discussions with internal/ external stakeholders and helps drive best solutions aligned with business needs and priorities.
• Independently leads small to medium enhancements to our Talent systems and operations, including support for definition of business requirements and user acceptance testing activities. Has a continuous improvement mindset and looks to optimize Talent systems and processes by evaluating our current and desired business processes/rules and system capabilities.
• Identifies people, processes and system changes required to improve processes in the context of overall workforce management and analytics needs; understands and manages the end-to-end flow of Talent processes and data across multiple systems and functions.
• Partners with Centres of Expertise (COEs) and Talent Business Partners (TBPs) to inform policy and program decisions to ensure processes are simplified and scalable.
• Leverages data and other insights to drive high levels of advisory within area of responsibility.

• Undergraduate degree or college diploma in related field.
• 3+ years of relevant experience.
• Proficiency with HR Systems such as Workday, ADP, ServiceNow, etc., is required.
• Fluency across the MS Office product suite is required with excellent excel skills (data analysis, reporting, pivot tables, etc.)
• Analytical mindset, comfortable with handling large sets of data and extracting insights from it.
• Strong planning and organizational skills with proven ability to manage competing priorities.
• Ability to foster collaborative working relationships at all levels internally and with external partners.
• Ability to identify opportunities, take the initiative and think through future implications.
• Drives low to medium complexity projects independently, driving success through aligning outcomes to corporate strategy and priorities while ensuring the outcomes create a positive employee experience.
• Excellent problem-solving and advisory skills, and high level of attention to detail and accuracy.

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At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process. 

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered.  CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.