Overview:
The Advanced Cloud Technical Account Manager (TAM) is responsible for managing a portfolio of high-value customers who have implemented Strategy’s cloud technology solutions. This role operates as a trusted advisor—cultivating executive-level relationships, architecting strategic adoption plans, and driving enterprise digital transformation. The Advanced TAM influences product direction, leads complex programs, and establishes best practices to ensure customers realize optimal value and long-term success. Beyond direct customer interactions, this leader collaborates extensively across Strategy’s business units and mentors junior team members.
Responsibilities:
Develop and maintain deep relationships with key stakeholders, including executive and technical leadership, to position Strategy as an invaluable partner.
Analyze customer business objectives and cloud architectures, delivering proactive strategic guidance and advanced recommendations for solution optimization and expansion.
Advise clients on best practices, industry trends, and advanced use cases, strengthening their cloud maturity and operational excellence.
Orchestrate resolution of complex technical and business issues through leadership of cross-functional account teams and rapid response mechanisms.
Lead enterprise-level or multi-account adoption programs, driving measurable business impact and transformation initiatives.
Capture and communicate strategic customer feedback to product management, shaping the product roadmap and championing innovation.
Collaborate with Sales Account Management and executives to identify expansion opportunities and present compelling business cases for growth.
Serve as the escalation point for critical or time-sensitive events, including leading crisis management and post-event reviews to ensure customer success.
Mentor and coach other Technical Account Managers, fostering skill development and knowledge-sharing across the team.
Advise internal business units on market trends, customer needs, and strategic partnership opportunities to drive continuous improvement.
Requirements:
Bachelor’s degree in Computer Science, Information Systems, or related field; advanced degree preferred.
6+ years of experience in technical account management or cloud solutions, with a proven record of strategic influence, leadership, and customer advocacy.
Deep expertise in cloud architectures, products (AWS, Azure, GCP), and digital transformation initiatives.
Exceptional communication, relationship-building, and problem-solving abilities, including executive stakeholder engagement.
Demonstrated leadership in complex program management, crisis resolution, and team mentorship.
Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.
Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected].
Visit Strategy’s Careers page for additional information.
MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.As a global organization, MicroStrategy seeks to provide exceptional career opportunities for people with diverse backgrounds and experiences. We recognize that having a diverse workforce enables us to leverage the strengths and qualities that are unique to each individual. We believe that having a culture of inclusion encourages innovation and that this in turn drives agility and value for our employees, partners, and customers. Values: Be Engaged, Precise, Agile, Transparent, and Cheerful
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