Admissions Supervisor - Weekends

Position: Admissions Supervisor - Weekends

Location: Remote

Schedule: Friday - Monday 8am - 6pm MST OR Friday - Sunday 8am - 9pm MST

Compensation: $60,000-80,000 Annual Salary + Incentives 

About The Role 

The weekend Admissions Supervisor is responsible for providing real-time leadership, oversight, and operational support to the Admissions team over the weekends. This role focuses on coaching, performance monitoring, compliance support, and ensuring smooth daily workflow operations. The Admissions Supervisor is dedicated to supporting admissions staff through guidance, escalation management, training, and process accountability.

Key Responsibilities: 

Team Leadership & Support 

• Provide day-to-day supervision and support for Admissions Coordinators (ACs) and SLRs. 

• Serve as the primary point of escalation for admissions-related questions, challenges, and client concerns. 

• Provide real-time coaching during calls and assist staff with objection handling, workflow issues, and documentation support. 

• Support staff morale and engagement by maintaining a consistent leadership presence. 

Quality Assurance & Compliance Oversight 

• Monitor workflows to ensure admissions processes follow established policies, compliance standards, and documentation requirements. 

• Identify gaps in call quality, documentation, or client experience and provide corrective guidance. 

• Assist with ensuring accuracy in the intake tracker, SalesForce, bed boards, and scheduled intake confirmations. 

• Support audit readiness and ensure adherence to internal quality expectations. 

Performance Management 

• Track and report team performance metrics including responsiveness, conversion rates, and follow-up compliance. 

• Identify performance trends and recommend strategies for improvement. 

• Provide coaching plans and ongoing development support for admissions staff. 

• Communicate concerns and staffing needs to management as needed. 

Operational Workflow & Coordination 

• Ensure timely completion of daily tasks including lead follow-up and intake preparation. 

• Oversee workflow coordination to prevent delays in admissions processing. 

• Assist in managing coverage plans and ensure smooth operations during peak volume periods, weekends, and off-shifts. 

• Collaborate with other departments to resolve operational barriers to admissions. 

Training & Development 

• Support onboarding and training of new Admissions team members. 

• Reinforce best practices and standardized workflows. 

• Serve as a mentor and subject matter resource for admissions processes. 

Key Competencies 

• Leadership and accountability 
• Coaching and performance development 
• Strong problem-solving and escalation management 
• Attention to detail and compliance awareness 
• Ability to thrive in a fast-paced environment 
• Strong time management and prioritization 
• Professionalism and confidentiality 

Education Requirements:

• High school diploma or GED required (Bachelor’s degree preferred). 

Experience Requirements:

• 2+ years of experience in admissions and healthcare coordination, preferably in behavioral health operations. 
• Preferred experience with substance abuse treatment, especially in detox, residential, partial hospitalization (PHP), and/or intensive outpatient (IOP) settings 
• Strong competence with multiple computer systems required: CRM (Salesforce), Billing Software, Medical Health Records, Office Suite, etc. 
• Ability to type 50+ WPM while maintaining a conversation and proficient in English, both written and verbal 

Other Requirements:

• Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

The Perks

At Sandstone Care, we believe that great care starts with our employees. That’s why we offer a comprehensive benefits package to support you in your personal and professional journey. Some of the benefits include:

• A competitive compensation and total rewards package including meaningful salary, bonus incentive programs, merit-based pay increases, and professional growth opportunities.
• A 401k program with 5% company match and competitive vesting schedule 
• A generous PTO package that affords you the flexibility needed for work/life harmony in a dynamic role. 
• High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
• A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
• A collaborative and supportive community of therapists and team members: Fostering a positive work environment.

What to Expect: Our Interview Process

Here's an overview of what comes next:

1. Application Review: We'll promptly review your application within one business day.
2. Discovery Call: Expect a 30–45-minute discovery call with one of our recruiters.
3. Interviews: You'll have an hour interview with our SVP of Admissions. You may also interview with one of our Senior Admissions Managers. 
4. Offer: If all goes well, you'll receive an offer. (All offers will be contingent on a successful background check)

Expected Interview Timeline: The entire process typically takes 2-3 weeks.

Sandstone Care’s Commitment to Diversity, Equity, & Inclusion 

At Sandstone Care, we are committed to fostering a culture of diversity, equity, and inclusion that not only enriches the lives of our employees but also ensures the wellbeing and care of our clients, regardless of their race, ethnicity, gender identity, sexual orientation, socioeconomic status, age, ability, or background. We believe that embracing diversity and promoting equity and inclusion are integral to our mission of providing high-quality behavioral health services.

Sandstone Care is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We do not discriminate based on race, color, religion, creed, age, sex, national origin, ancestry, marital status, veteran status, sexual orientation, gender identity, disability, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.