Administrator / Coordinator

Role: Administrator / Coordinator

Contract Type: Full-time, 6-month Fixed Term Contract (Maternity Cover)

Location: Bridgwater, Somerset (on-site)

Salary: To £29,000 pro rata depending on experience, plus company benefits

Interview Process: 2 stage (Virtual and Face-to-face)

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

We now have an exciting opportunity for a proven administrator / coordinator to join us, on one of our key client sites, as a maternity cover.

The coordinator will provide dedicated support services to many facets of the business across multiple sites in the Bridgwater/Bristol area.

You will take ownership of active case tickets ensuring that work carried out by engineers is recorded and the client is kept up to date when a resolution is found.

The coordinator will follow a shift pattern, based upon a 40-hour working week between the hours of 08:00 & 18:00 ensuring coverage throughout the period.

This busy and varied role will also involve dealing directly with the client’s UK customer base, building relationships with all levels of end users, and ensuring services are delivered efficiently and effectively.

Key responsibilities:

• Responsible for the day-to-day logging and processing of Service Requests

• Managing required onsite engineering; liaising with field service engineers to ensure they attend site in the requested time frame, and with the correct information

• Coordinating proactive tasks, which could include health checks for client’s estates, or software release management

• Coordination of hardware repairs, or provision of advance replacements

• Organising loan hardware, ensuring accurate tracking of assets whilst on loan

• Logistics coordination - ensuring that equipment is ordered and delivered to the relevant parties

• Responsible for ensuring documentation is updated accurately, and to agreed timescales

• Quote creation and procurement - engaging with vendors or partners as required

• Communicating with clients to build an excellent long-term service relationship and providing client reporting where required

• Willing to undertake security screening (BPSS & SC)

• Vetting Contingency Engineers

Skills and Experience:

• Excellent communication skills at all levels

• Proven experience in being able to prioritise workloads

• Ability to multi-task, with a strong attention to detail

• Have an analytical approach to problem solving and decision making

• Ability to be self-motived and work under pressure, often to strict deadlines

• Excellent face to face, video, telephony and written communication skills

• Competent with using MS Office applications, specifically Excel, Word and Outlook

• Comfortable with going through background / security checks

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [email protected] outlining your requirements.

Equal Opportunities:

Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.