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Teleperformance Spain

Administrative Support Specialist with French and English

Barcelona , Spain
Remote

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a group of highly-skilled professionals to join our team in Barcelona. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.

Main responsibilities:

  • Tracking shipments using logistic company/couriers online tracking tools. Keeping customer/sales rep updated with delivery date, including changes.
  • Ensuring that deliveries are complete and in time for planned installation dates
  • Working with local country, preferred 3rd party provider, to gain a quotation based on a specific customer order and make sure that shipment and transfer from Agilent is synchronized with 3rd party provider
  • Working with local country sales team, submit relevant 3PP requests in the proscribed tool and format and follow up to reduce customer quotation delays.
  • CRM Database maintenance & support. For increased efficiency, the team will do the CRM cleaning during off-peak hours (also cleaning old/incorrect data)
  • Other country/region specific non-standard admin tasks.

Requirements

  • Administrative studies will be a plus.
  • C2 level of French and English.
  • Experienced user in SAP/SAP CRM.
  • Quick to learn new processes and tools.
  • Good verbal and written communication skills in appropriate language.
  • Motivation & personality for seeking customer satisfaction and resolution.
  • Ability to take initiative, prioritize, and manage time effectively.

Benefits

  • A full-time remote position with working hours from Monday to Friday.
  • Salary: 20.200€ gross/year + 1.800€ gross/year in attendance bonus
  • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
  • Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
  • Working environment that is modern and bright with a dynamic and multicultural atmosphere.
Teleperformance Spain

Be inspired to be the best with our valuesA diverse and inclusive culture built on human values. We deliver an outstanding customer experience at every opportunity as a result of our commitment, passion, and dedication to excellence.Be part of something bigger than just a jobWe attract and retain the best people in the industry because we believe in providing an inclusive, supportive, and inspiring work environment for our teams around the world.Become part of a world-class teamAt Teleperformance, we believe that good is never good enough. That’s why we’re so committed to building the best teams and helping each employee achieve their full potential. Like these athletic champions, we are inspired to be the very best.We value employee well-beingWe know that happier, more satisfied employees perform better. We welcome and accept. Come as you are because we believe in you. There is beauty and strength in our diversity. We believe in the powe of people. Our people fuel innovation and bring human empathy and understanding to all that we do. We inspire and motivate. We inspire and motivate people to achieve more and make their mark on our business. Ready to join the team?

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