Administrative Support Specialist

We are seeking professional, detail-oriented Administrative Support Specialists to provide onsite support to FEMA’s Hermit’s Peak/Calf Canyon (HPCC) Claims Office. These specialists will play a key role in ensuring efficient operations related to claimant communications, documentation handling, mail operations, scheduling, and general administrative workflow across the claims-processing environment.

This position is onsite, supporting FEMA field offices located in Santa Fe, Las Vegas, and Mora, NM. Candidates must be able to work in person at one of these locations.

Responsibilities

Administrative Support Specialists will:

• Provide administrative, clerical, and operational support to Claims, QC, Appeals, and Program Management teams.

• Manage inbound and outbound correspondence (physical mail, email, digital uploads).

• Support appointment scheduling, claimant coordination, meeting logistics, and facility coordination activities.

• Perform data entry, records management, file organization, and document tracking in FEMA’s System of Record (SOR).

• Assist team members with document formatting, labeling, version control, and proper filing protocols.

• Maintain trackers, databases, spreadsheets, and daily operational logs.

• Provide excellent customer service to claimants, FEMA staff, and program personnel.

• Support document development, proofreading, and preparation of reports or forms as assigned.

• Ensure compliance with FEMA policies, privacy requirements, and administrative standards.

• Provide general office support such as supply coordination, printing, copying, data calls, and inventory as needed.

• High school diploma required; associate or bachelor’s degree preferred.

• Minimum of 1 year administrative experience, including customer service, data entry, documentation handling, or records management.

• Experience supporting federal programs, disaster recovery initiatives, case management, or insurance claims is a plus.

• Strong organizational skills and attention to detail.

• Excellent written and verbal communication abilities.

• Proficiency with Microsoft Office (Word, Excel, Outlook) and database/data-entry systems.

• Ability to manage multiple tasks, meet deadlines, and adapt quickly to changing priorities.

• Professional demeanor and ability to work with claimants and staff in sensitive situations.

• Must be able to report in person to Santa Fe, Las Vegas, or Mora FEMA facilities.

• U.S. Citizenship required for FEMA Public Trust.

This position is contingent upon contract award.

BryceTech offers a full range of benefits, including competitive salary, a comprehensive health plan including dental and vision coverage, company-paid life & disability insurance policies, 401(k) plan with company match, and an educational reimbursement program.

All your information will be kept confidential according to EEO guidelines.