Administrative Assistant II

Union: Non-Union
Number of Vacancies: 1
Site:  Queens Estate - 265 Queens Dr, North York, ON M6L 3C6
Department: Transitional Care Program
Reports to:  Program Manager
Hours: 0.5 FTE
Shifts:  Days - Alternating three 7.5hr days one week, and two 7.5 hr days the following week
Status:  Permanent Part-Time
Closing Date: Dec 4, 2025

Position Summary

The Administrative Assistant for UHN Transitional Care Program Queens Estate will be responsible for providing administrative, reception, and referral support to the unit and Program Service Manager.

Duties

• Utilizes knowledge of medical terminology and advanced functions to provide word processing/typing services to facilitate the production of moderate and/or complex documents/materials for assigned personnel
• Supports the unit with reception responsibilities i.e. receiving patient/support inquiries; directing individuals to the appropriate personnel; screening phone calls and e-mail messages
• Timekeeper for departmental payroll duties
• Completes administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN
• Maintains written and/or electronic calendar/schedule
• Supports Management with monitoring billing procedures, departmental budgeting records and ordering of office and medical supplies
• Ensures efficient operation of the office/unit within the scope of authority
• Modifies and maintains electronic and paper information filing/retrieval methods, systems and/or formats
• Support the unit with functional supervision of routine clerical processes
• Performs cross-functional responsibilities as required
• Performs other duties consistent with the job classification, as assigned

• Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
• Two (2) years related administrative support experience
• Familiarity with navigating EPIC for managing referrals / access of PHI an asset
• Previous on-the-job computer/word-processing in a Microsoft Office environment is preferred
• Experience working in a health care environment is an asset
• Fluency in a second language is considered an asset
• Knowledge of medical terminology is an asset 
• Excellent organizational and time management skills
• Excellent interpersonal, verbal and written communication skills
• Pro-active self-starter who is able to operate effectively in an interdisciplinary team

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. 

• Competitive offer packages  
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/) 
• Close access to Transit
• A flexible work environment  
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) 

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.  

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.