Position: Admin Assistant (CSR, QuickBooks, Salesforce Management)
Location: Remote (Work from Home)
Schedule: Part-time availability with flexibility
Compensation: $6 - $8 per hour (USD)
VirtueStaff is looking for a proactive and detail-oriented Spanish Bilingual Admin Assistant to support our home services client with customer service, QuickBooks management, and Salesforce CRM administration. The ideal candidate will be someone who can juggle multiple tasks effectively, enjoy assisting customers, and has a strong understanding of financial management tools and CRM platforms.
Responsibilities
- Provide exceptional customer service to clients through phone, email, and chat communications
- Manage incoming calls and inquiries, providing timely and accurate information to customers
- Input and maintain customer information in Salesforce, ensuring database accuracy and completeness
- Assist with managing invoices, payments, and financial records using QuickBooks
- Process customer payments and resolve any billing inquiries
- Track and follow up on service requests, ensuring timely responses and resolutions
- Assist in the preparation of reports and analysis of customer data from Salesforce
- Compile customer feedback and assist in identifying areas for improvement in service delivery
- Support the sales team with administrative tasks related to lead and prospect management
- Collaborate with other team members to ensure smooth operations and an enhanced customer experience
Requirements
- 2+ years of experience in an administrative, customer service, or support role
- Proficiency in QuickBooks for invoicing, tracking payments, and managing financial records
- Experience using Salesforce for customer relationship management; knowledge of process automation in Salesforce is a plus
- Strong communication skills, both written and verbal
- Detail-oriented with excellent organizational capabilities
- Able to work independently and manage time effectively in a remote setting
- Basic knowledge of home services industry practices is an advantage
- Comfortable using various communication tools and applications, including video conferencing tools
- Ability to handle customer complaints gracefully and professionally
- Spanish bilingual
Preferred Skills:
- Experience in the home services industry or related fields
- Ability to analyze and interpret sales data for reporting purposes
Benefits
- Work From Home
- Performance Bonus
