KDCI Outsourcing is seeking an Accounts Receivable Coordinator to manage end-to-end accounts receivable and cash collections activities in a high-volume, fast-growing environment. This role is responsible for ensuring timely customer collections, accurate application of receipts, and maintaining a clean and reliable AR ledger. The position plays a critical role in supporting cash flow management and works closely with Finance, Sales Operations, and Customer Success teams to ensure an efficient order-to-cash process.
The ideal candidate is highly detail-oriented, process-driven, and comfortable working across multiple systems, with a strong focus on collections discipline, accuracy, and follow-through.
Monitor aged receivables and follow up on overdue invoices in line with collections policies.
Issue payment reminders, statements, and escalation notices according to agreed timelines.
Engage with customers to resolve payment delays, disputes, and billing queries professionally.
Support the setup and monitoring of approved payment plans when required.
Maintain accurate records of collection activities and customer communications.
Apply customer payments accurately and in a timely manner, including remittance reconciliation.
Investigate and resolve unapplied or misapplied payments.
Process credit notes, refunds, and adjustments in accordance with internal controls.
Maintain a clean and accurate AR ledger with minimal aged balances and reconciling items.
Prepare weekly AR ageing reports and collections status updates.
Support DSO tracking and cash collection forecasting.
Assist with month-end close activities, including AR reconciliations and supporting schedules.
Ensure compliance with internal finance controls, documentation standards, and audit requirements.
Work closely with Sales Operations and Customer Success to resolve billing or contract-related issues impacting collections.
Support continuous improvement initiatives, including process standardisation and automation across AR workflows.
Adhere to documented AR procedures and contribute to ongoing process improvements.
Reduction in aged receivables (percentage of AR under 30 days).
Improvement in Days Sales Outstanding (DSO).
Accuracy and cleanliness of customer ledgers with minimal write-offs.
On-time completion of month-end AR tasks and reconciliations.
Compliance with internal finance controls and collections processes.
2–4+ years of experience in Accounts Receivable and cash collections, ideally in a global environment.
Strong understanding of invoicing, collections, credit control, and AR ledger management.
Experience using accounting or ERP systems (e.g., NetSuite, Xero, SAP, Oracle, Intacct).
Strong Excel skills, including lookups, pivot tables, and reconciliations.
Experience working with CRM or ticketing systems (e.g., HubSpot, Salesforce, Zendesk).
Excellent written and verbal English communication skills.
High attention to detail and accuracy in high-volume environments.
Strong follow-up, time management, and organizational skills.
Ability to work independently, meet deadlines, and follow structured processes.
Customer-focused, professional, and respectful communication style.
Experience in SaaS, subscription-based, logistics, or hardware-leasing businesses.
Experience working in an offshore shared-services or BPO environment supporting global teams.
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