We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer service
This role will be working from home permanently and during U.S. business hours.
Duties and Responsibilities
- Ensure performance meets/exceeds standard level agreements (SLAs)
- Process customer refunds
- Manage internal help desk and provide exemplary service to requesters
- Exercise due diligence before requesting assistance
- Input pertinent information regarding payments in the internal system
- Respond to all inquiries or requests in a timely fashion
- Identify short payments and forward them to the Collector for review and resolution
- Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mail
- Creating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received
- Own customer communications and issues from initial contact until resolution
- Enhances organization/department reputation by accepting ownership for new and existing requests; always exploring opportunities to add value
- Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams
- Maintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systems
- Performs other related duties as assigned by management
Requirements
- 1-2+ years of finance/accounting experience in the area of Accounts Receivable
- Bachelor’s degree in Finance, Accounting, or a relevant field
- Detail-oriented
- Strong analytical and problem-solving skills
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to work in a fast-paced environment with tight deadlines
- Ability to organize and prioritize
- Skilled user of Microsoft Office
- Experience with NetSuite and/or HighRadius a plus
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
