Accounts Manager

LOCATION: Heathrow Airport

CONTRACT: Permanent, 5 ON 2 OFF, 40 hours per week

SALARY: Competitive

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

ABM UK, a leader in the facilities services industry since 1987, is seeking a dedicated Accounts Manager to join our dynamic team. We provide award-winning facility service solutions across the UK, serving over 1,500 locations including shopping centers, commercial properties, and airports. Our workforce of more than 3,500 skilled and motivated individuals pride themselves on delivering exceptional service by understanding the unique needs of each client. At ABM UK, we believe in fostering pride and ownership among our employees, promoting a culture of safety, career development, and best practice innovation. As an Accounts Manager, you will play a crucial role in managing client relationships, ensuring customer satisfaction, and customizing facility solutions to meet the diverse challenges faced by our clients. Your expertise will contribute to our mission of exceeding expectations and delivering excellence in facility services, making a tangible impact on the environments we serve while working collaboratively with our talented teams.

Responsibilities

• Manage and develop client accounts to enhance client satisfaction and retention.
• Act as the primary point of contact for clients to address inquiries and resolve issues promptly.
• Analyze client needs and provide customized facility service solutions that align with their requirements.
• Collaborate with internal teams to ensure seamless service delivery and alignment with client expectations.
• Monitor account performance, prepare reports on key metrics, and drive continuous improvement initiatives.
• Identify growth opportunities within existing accounts and work to expand service offerings where applicable.
• Maintain up-to-date knowledge of industry trends and competitor activities to inform strategic account management efforts.

Requirements

• Proven experience as an Account Manager in the facilities services or related industry.
• Strong understanding of facility services and the unique needs of various client environments.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients and stakeholders.
• Demonstrated problem-solving abilities and the capacity to address client concerns effectively.
• Ability to work collaboratively with diverse teams and manage multiple client accounts simultaneously.
• Strategic thinker with strong analytical skills to assess account performance and identify opportunities for improvement.
• Proficient in Microsoft Office Suite and relevant CRM software, with a strong emphasis on data analysis and reporting capabilities.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our 

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.