Accounting Assistant

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in managing daily financial transactions and maintaining accurate records to support our retail operations. You will ensure retail partners are invoiced correctly and help keep cash flow organized and up to date. This role is ideal for someone who values accuracy, organization, and efficient financial processes.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Retail Accounts Receivable: Run end-to-end invoicing process for our retailpartners. You’ll ensure that complex discount structures are tracked, applied, and reconciled with total precision.
• Proactive Credit Control: Act as the professional "voice of Wild" with our retailers. You’ll monitor outstanding balances and chase payments with a perfect balance of firmness and relationship-building.
• Bank & System Integrity: Manage daily bank postings and reconciliations within our accounting system. You’ll be our "financial detective," investigating unreconciled items and ensuring our data is spotless.
• Dispute Resolution: Collaborate closely with our internal Operations and Retail teams to investigate discrepancies, challenge retailer disputes, and keep our external communications top-tier.
• Month-End Support: Help us achieve a "no-surprises" month-end by producing accurate balance sheet reconciliations and supporting the wider finance team with closing tasks.

What you’ll bring

• 3–5+ years of experience in Accounts Receivable, Bookkeeping, or Finance Operations, ideally within a high-volume, fast-paced environment
• Experience supporting retail, FMCG, or consumer goods businesses, including managing complex invoicing structures, trade discounts, and retailer reconciliations
• Strong working knowledge of cloud-based accounting systems such as Xero, NetSuite, or similar ERP platforms
• Advanced proficiency in Google Sheets or Microsoft Excel, with the ability to manage reconciliations, financial tracking, and data analysis
• Solid experience in accounts receivable management, credit control, and bank reconciliation processes
• Demonstrated ability to investigate discrepancies, resolve financial disputes, and maintain highly accurate financial records
• Strong communication and stakeholder management skills, with the ability to collaborate effectively with internal teams and external retail partners
• Highly organised, detail-oriented, and capable of managing multiple priorities and deadlines independently
• Experience identifying process improvements, automation opportunities, or efficiencies within finance workflows is highly desirable
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment.         

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! 

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