Account Success Manager, Commercial

About the Role

As an Account Success Manager, your primary focus will be retaining, expanding and managing our SMB and self-service customer base.  You will proactively engage customers prior to renewals, when they need additional support or when buying signals indicate an upsell opportunity.  You will work closely with our Finance, Rev. Ops and Go-To-Market teams to ensure a positive and consistent customer experience. We are the industry leader in ecosystem led growth, which means you will help our customers drive revenue through ELG for our customers, understanding their wins are our wins too.

Key Responsibilities:

• Retention. Help customers realize value from Crossbeam and renew contracts on-time year over year.
• Expansion. Identify expansion opportunities through user adoption and upsell indicators.
• Collaboration. Work closely with internal teams such as Rev. Ops, Finance, Professional Services and Sales to ensure renewals are processed accurately and timely. Even if other team members are collaborating, the renewal is ultimately your responsibility.
• Product Expertise. Build and maintain an in-depth understanding of the Crossbeam product and articulate the unique value it delivers to customers. Stay up to date on new features and use cases.
• Value Selling. Gain a deep understanding of our customers and how Crossbeam can positively impact their business. Understanding of MEDDICC.
• Ecosystem Engagement. Build relationships with every contact you encounter. Know that every conversation can be potential for growth.
  
  

What You'll Need:

• You have 1+ years of experience in a B2B SaaS Sales or Customer Success and can easily point to repeatable processes you’ve used for success.
• Exceptionally organized, process-driven and can show clear and professional written communication skills.
• Proven success of objection handling.

You’ll love this job if:

• You love problem solving. You are empowered by a challenge to create your own creative solutions.
• You are a team player. Working closely with internal resources and champions to help accomplish your goals.
• When you don’t know how to do something, you’ll admit it and make a quick assessment of whether it’s something you can figure out, if you’ll need help, and where that help should come from.
• You are passionate about business technology. The problem that Crossbeam solves — and how we are solving it — excites you.
• You know what it means to crush your quota and you chase that excitement. Winning excites you and losing is just a temporary nuisance on your path to the next win.
• You speak your mind, have no issue raising concerns with company leaders, but always make sure to stay solution-focused with feedback.
• You have worked really hard to develop your skills, and are humble enough to always be learning from those you encounter.
• You just read this whole list and got more excited than concerned!