Account Relationship Manager

Who We Are:

Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. Since 2011, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 1,500 mental health providers, and in turn over 20,000 patients per week across 16 locations and virtually via Telehealth.

We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.

About the Role:

The Client Success Specialist, known internally as the Provider Account Manager, is responsible for maintaining strong relationships with contracted mental health providers. They serve as the primary point of contact for providers, and work to build and maintain equitable partnerships with continuity, context and coaching to ensure the provider is a successful partner. They will become an expert on all relevant aspects of the business relationship and will motivate and encourage providers who are new to owning their own business and to our systems.

This role will rely heavily on creativity and follow through when solving problems, in addition to detailed and thorough organizational systems and documentation. The Provider Account Manager should be resourceful, analytical, adaptable, and organized with the ability to build rapport with private practice mental health providers, while also upholding the goals of our businesses. Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply.

Responsibilities:

• Develop a lasting relationship with individual providers while working to understand their motivation and goals.
• Identify opportunities for improving providers’ success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.
• Track outreach including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
• Engage in direct feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.

Requirements

Who You Are:

• Eager to learn new skills and develop current strengths through feedback and coaching
• Strong attention to detail and organizational skills; capable of holding clientele to expected timelines
• Ability to communicate professionally, clearly, and effectively with management, staff, and providers
• Exceptional interpersonal, problem-solving and conflict resolution skills
• Strong coaching and leadership skills, ability to motivate others
• Proficiency with various office technologies, including Excel
• Background check required
• Bachelor’s degree preferred. Will consider equivalent combination of education, training, and experience

Benefits

Compensation and Benefits:

• 75% employer covered Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays
• 15 PTO days accrued annually
• Professional and career development opportunities

Compensation evaluated with opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest to simultaneously be an employee of Mindful Support Services and a client of Mindful Therapy Group.

Job Type: Full-time, In-Office 8:30am-5:30pm Mon-Fri

Pay: 50,000-55,000 per year