Datapay Support Consultant

Position:  DataPay Support Consultant

Datacom Location:  Anywhere in AU

Security Requirements: AU Citizens and Residents only.

Full Time, Permanent Position.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are seeking a knowledgeable and customer-focused Datapay Payroll Support Consultant to join our dynamic team. As a Datapay Support Consultant, you will be responsible for providing exceptional technical support and guidance to our clients utilising our payroll software, Datapay. You will play a crucial role in ensuring our clients maximise the benefits of our software and resolve any issues or inquiries they may encounter. Note that previously, we were looking for candidates with DataPay experience but that is no longer the case so if you don't have DataPay experience, please do still apply!

What You’ll Do

In the role of DataPay Support Consultant, you will:

• Serve as the primary point of contact for clients seeking assistance with our payroll software solutions via phone, email, or ticketing system.
• Provide timely and effective technical support to troubleshoot and resolve software-related issues, including payroll processing, tax calculations, reporting, and system integration.
• Conduct thorough analysis and diagnostic testing to identify the root cause of client issues, utilising problem-solving skills and technical expertise.
• Guide clients through software configurations, upgrades, and enhancements to optimise system performance and functionality.
• Document and maintain accurate records of client interactions, including issue resolution steps and recommendations, in the support ticketing system.
• Collaborate with cross-functional teams, including software development and product management, to escalate and resolve complex client issues and contribute to ongoing product improvement efforts.
• Deliver comprehensive training sessions and user guidance to clients to enhance their proficiency in utilising our payroll software solutions effectively.

What You’ll Bring

The successful applicant will have:

• Datapay payroll knowledge is preferable but not essential.
• Proven experience of 2/3 years in a senior Payroll role (this is a high-level position, not an associate/entry-level position).
• Strong understanding of Australian payroll processes, tax regulations, and compliance requirements.
• Proficiency in troubleshooting and diagnosing software-related issues.
• Excellent communication skills, with the ability to effectively articulate technical concepts to clients of varying technical backgrounds.
• Exceptional customer service skills and a commitment to delivering a positive support experience.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Relevant certifications (e.g. CPP - Certified Payroll Professional) are a plus.
• Bachelor’s degree in Computer Science, Information Technology, Accounting, Business Administration, or related field is also a bonus.

Why Join Us Here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.