Account Operations Manager at Payoneer

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What you’ll do:

Supporting tier 1 clients’ operational needs and manage client-specific requirements (unique flows, set ups, data and reporting, etc.)
Serving as a client escalation point to resolve technical/operational issues Interfacing with internal teams, and orchestrating operational and technical support inquiries (E2E solution, funding, compliance, ops, technical teams, etc.)
Continuous monitoring and analysis of non-commercial performance data, client feedback, and trends, seeking ways to improve efficiency and self-service tools
Client E2E solution proficiency (product, solution design, payee UX/UI and journey), developing trusting relationships and being a reliable advocate for clients’ non-commercial needs
Close collaboration with Client Business Managers and/or Account Executives on account planning, execution, strategy, and regular client business reviews, including preparation and presentation of relevant data and analyses
Identification of pain points, optimization, and business opportunities to strengthen relationships and pursue growth
Think "outside the box" and kick off product and optimization improvement projects to elevate client experience

What we’re looking for:

3+ years of experience in a technical/operational client-facing role in a technology firm or a financial institution
Ability to work with a variety of internal teams, including finance, compliance, integrations, product, etc.
Willingness to take full ownership of client relationship from operational and solution perspective, to answer questions and resolve issues
Strong verbal and written communication in English & Mandarin
Firm grasp of how the web works, networking, and software products
Familiarity with the workings of international money transfers such as wires, global bank transfers, SWIFT as well as with topology of credit card transactions
Excellent analytical, troubleshooting, and problem-solving skills
Proficiency with CRM systems (SalesForce.com), data tools (Yellowfin, BI), and Microsoft Office
Ability to perform under high pressure and work independently

Not a must, but a great advantage:

Understanding of B2B and B2C Payments
Knowledge of Cash Management procedures
Project Management skills
Knowledge of Implementation or Business Consulting practices
Understanding of Process Improvement or Business Insights projects

#LI-Onsite

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The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Continuously improve
Always striving for a higher standard than our last.

Do it. Own it.
Being fearlessly accountable in everything we do.

Build each other up
Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, click now to apply.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.

Account Operations Manager

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