アカウントマネージャー

役割の目的

関係を発展させ、新たなビジネスチャンスを契約獲得に変えることで、地理的地域内の主要な企業アカウントの成長を管理する

地域のクライアントサービスチームのリーダーとなり、現地契約の成長に合わせてその地域での機能を開発する。

Ten のアカウント管理のベスト プラクティスとの一貫性を世界的に確保するため。

主要な責務

関係管理/ビジネスパートナーシップアカウント管理

アカウントとよい関係性を保つため、各アカウントとミーティングを行い、クライアントニーズを察知する

マーケティング管理 / 事業の持続可能性

ビジネスの持続可能性を確保するには、アカウント収益を毎年増加させる必要があります。

サービスの対象となる顧客数とサービスに積極的に関与する顧客数を増やすため。利用率と普及率は期間中増加しています。これにより、説明を受けるリクエストの数が増加したり、リクエストごとに必要な価格の見直しに関する交渉が行われ、収益が増加するはずです。

クライアントの適切な製品または顧客セグメントにとって、ライフスタイル コンシェルジュがどのように、そしてなぜ重要なメリットとなるのかについてのビジネス ケースを明確にする。アドホック プログラムはブランド パートナーシップを強化し、収益性の高い適切な PR およびマーケティングの機会をすべて活用することになります。

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Purpose of the role

• To manage the growth of key corporate accounts within a geographic region by developing the relationship and converting new business opportunities to contract wins
• To be the figurehead of the client services team in the region and to develop the function in the region as the local contracts grow.
• To ensure consistency with Ten’s account management best practices globally.

Key responsibilities

Relationship Management / Business Partnerships

Business partnerships must be developed and nurtured to secure the long term growth of each account. The relationship should be an equal one, where the success and skills of each party are recognized.

• To understand all owned accounts and their history with Ten and to build strong and trusting relationship at all levels with our key account client organizations, from board level to product managers, as well as operational teams and customer facing staff.
• To manage the balance between the client’s needs and what is realistic and possible for Ten, within the contract price, to mutual satisfaction.
• To gain insight and understanding of the clients wider commercial business objectives and be a key influence within the clients business for strategic decisions connected to their customer engagement and retention goals.
• To identify leads for contract growth opportunities, always being one step ahead of the client in recognizing where Ten can make a contribution to their aims.
• To identify and highlight potential issues early, initiating ad hoc analysis in order to fully understand circumstances swiftly and to take the required actions to resolve.
• Day-to-day account management

Smooth day-to-day running of the relationship;

• Provide accurate MI reports on time accompanied by a positive commentary reinforcing the value of the service.
• Invoices are well ordered and clear to the client to enable payment being made on time. If there is a delay, suitable explanations are sought and all efforts made to ensure timely payment are made Last updated: June 2019
• Forecasts for the account are carefully considered and provided to the business on time.
• To intervene in any member satisfaction issues to ensure they are solved quickly and to minimize any damage at the account level.
• Monitor adherence to Service Level Agreements. ▪ Support the service delivery teams at Ten to deliver the account requirements.

Marketing Management / Business Sustainability

An annual increase in account revenue is required to ensure business sustainability.

• To increase the amount of customers both covered by the service and actively engaged with the service; increasing utilization and penetration period on period. This should drive revenue through an increase in the number of requests briefed or negotiation around a review in the price per request required.
• To articulate the business case for how and why lifestyle concierge should be a key benefit on the clients appropriate products or customer segments. Ad hoc programme should increase brand partnership and you will exploit all profitable, appropriate PR and marketing opportunities.

Requirements

必要事項

クライアント対応の経験があることが必須（アカウント管理の経験が望ましい）

プレゼンテーションに関する確かな経験とクライアントとのコミュニケーション能力（ビジネスライティングの専門知識、PowerPoint プレゼンテーションの提供、交渉スキルを含む）

高度な Excel および PowerPoint の能力

プロジェクト管理の鍵となるため、社内関係者との関係を築くことができなければなりません。

事業運営の管理経験

ビジネスレベルの日本語 / ビジネスレベルの英語

Essential

• Must have client facing experience (prefer account managing experience)
• Proven experience with presentation and communication proficiency with clients (includes business writing expertise, delivering PowerPoint presentations and negotiation skills)
• Advanced Excel and Power point competence
• Absolutely must be able to develop relationships with internal stakeholders as this is key to project management
• Experience managing business operations
• Business level Japanese / Business level English

Benefits

当社はすべてのスタッフに対し、Ten でのキャリアに自分の願望や興味を組み込むことを奨励しており、開発をあらゆる段階でサポートしています。

また、当社の全従業員は、拠点の場所に関係なく、さまざまな福利厚生を享受しています。従業員には 3 年目で 3 日の年次休暇が追加され、5 年ごとに 1 か月間追加の年次休暇が与えられます。

これらのマイルストーンの勤務期間に合わせて、当社は Ten Loyalty Reward プログラムも運営しています。

これは、これらのマイルストーンに到達すると付与されるボーナス を提供しています。

サバティカル中に行う冒険への資金提供にも使用できるというものであり、これがプログラムの背後にある主な意図であり原動力です。

私たちは従業員がサバティカルを心から楽しめるよう、追加のボーナスを提供したいと考えています。

当社の最も人気のある特典の 1 つは、年次休暇を取ることなく 20 以上のオフィスのいずれかで働くことができるワーキングホリデーの機会です。

私たちはあらゆる人に広く受け入れられるよう促進します。

私たちは多様な哲学、文化、背景を奨励します。当社は多様性を尊重し、従業員にとって包括的な職場環境の構築に注力しています。このアイデアが チームを結び付けます。

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Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.

One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

We promote widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law."