Location: New York, NY
Work Model: Hybrid (4+ days per week onsite)
Industry: SaaS / Data Platform for Investors
Compensation: $100,000 – $250,000 OTE + Equity (based on experience)

About the Company

Our partner is a rapidly growing Series A SaaS startup building a modern discovery engine for the venture ecosystem. Their platform helps investors identify, evaluate, and support the most promising startups, ensuring high-impact innovations receive the visibility and funding they deserve. With strong backing from top-tier investors, 100%+ annual revenue growth, and thousands of users across leading investment teams, they are scaling quickly while maintaining a culture rooted in customer obsession, collaboration, and continuous improvement.

The Opportunity

Our partner is hiring a full-time Account Manager to join their New York team. This role will own relationships with approximately 80 customers and serve as the primary point of contact for all post-sale success, renewals, and expansions. As the business continues to scale rapidly, the Account Manager will play a crucial role in ensuring exceptional customer experience, driving product adoption, and strengthening long-term customer value.

This is an outstanding opportunity to work directly with sophisticated investment professionals, influence product direction through customer insights, and contribute to a team that values fast execution, deep product knowledge, and meaningful relationship-building. You’ll thrive here if you enjoy a high-growth, high-accountability environment and take pride in delivering exceptional service.

Responsibilities

Manage the full customer lifecycle from onboarding through renewal and expansion.
Serve as the primary point of contact for a portfolio of ~80 accounts.
Drive activation, adoption, and ongoing customer success across all assigned accounts.
Identify upsell and expansion opportunities and lead commercial conversations.
Build strong relationships with investment teams and understand their workflows and needs.
Partner cross-functionally with product and engineering teams to relay customer insights.
Refine internal processes and share best practices across the broader team.
Maintain accurate forecasting and account health metrics.

Requirements

Bachelor’s degree in business, sales, marketing, or a related field.
Minimum 2+ years of experience managing customer relationships, ideally in SaaS or data-driven environments.
Strong communication skills and the ability to work with technical and non-technical stakeholders.
High technical acumen and ability to learn software products quickly.
Proven ability to operate in fast-paced, ambiguous environments with a “roll up your sleeves” mentality.
Excitement to work in person 4+ days per week at the New York (Flatiron) office.