Under the direction of the Account Director, the Account Manager, has primary responsibility for helping and managing specific Account Services activities for assigned clients, including developing and executing strategies to grow revenue that meets and exceeds assigned objectives including, client identification, development, and retention. This individual is also responsible for developing compelling briefs and Statements of Work (SOW) to guide internal team members and to leading internal cross-functional core teams and clients on the strategic and tactical plan, design, and execution of innovative pharmaceutical medical communications, marketing, and medical education initiatives. In addition, the Manager understands client challenges and leads internal and external core teams to conceptualize, design, and deliver novel solutions for clients’ needs in a manner consistent with the values and reputation of Synchrony. Accountabilities include assigned client development, relationships, and satisfaction, and the overall strategy, development, and execution of assigned Accounts Services activities.
Job Duties
Leadership/Management
- Lead cross-functional teams in support of client needs for all Synchrony clients
- Monitor and manage assigned activities to ensure timely delivery of products and services
- Foster and develop collaboration between departments, internal groups, and individuals to ensure innovative and collaborative solutions to client needs
- Ensure team compliance with client contracts, timelines, and budgets
- Oversee assigned program financial management and reporting
- Work with other team members to ensure that Synchrony is meeting its goals, objectives, and corporate values
- Support the development, presentation, and selling of high-quality deliverables
- Accurately assess and relay client requests, comments, and concerns to the internal team
- Ensure alignment of brand strategy to tactical execution
Internal and External Relationships
- Actively participate in client presentations, selling the agency's point of view
- Represent the organization in an appropriate manner
- Attend client meetings, congresses, and communicate key learnings to team and client
- Be a positive force for enhancing the work culture, consensus-building, and internal communications
- Facilitate communication between team members and clients necessary to maintain strong relationships and effective account management
- Resolve conflict and celebrate success; set clear team priorities; explain client/brand objectives and strategies; help define success in terms of the whole team
- Keep management apprised of critical client concerns and opportunities; provide brand review meeting content
- Keep management apprised of critical internal Synchrony issues, concerns, and opportunities
- Monitor industry and therapeutic area and best practices and advances to ensure that Synchrony and our clients are at the cutting edge or leading the field
Key Competencies
- Effective interpersonal skills, with a strong focus on account services, strategic medical/marketing and businesses processes
- High level of integrity, confidentiality, and accountability
- Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
- Demonstrated ability to manage key constituent relationships
- Able to identify key issues; creatively and strategically overcome challenges or obstacles
- Effective attention to detail and a high degree of accuracy
- Sound analytical thinking, planning, prioritization, and execution skills
- Strong marketing skills and experiences
- Strong communicator both verbally and in writing
- Strong presentation and persuasion skills: Can develop a clear point of view and tell a meaningful "story"; is effective in a variety of settings and group sizes with clients, peers, subordinates, and management; confidently expresses both data/facts, plus more controversial topics; commands attention and can manage group dynamics
Requirements
- Bachelor's degree required
- Minimum of 2-3 years’ experience in medical/marketing and account/client services support and/or project management
- History of successful management of more than 1 million dollars of fee/year (preferred)
- Specific industry and/or therapeutic expertise is required
- Substantial experience leading at least 3 of the following activities: medical education activities, medical communications campaigns, promotional medical/marketing initiatives, strategic communications planning, advisory boards, key clinical expert identification and development
Working Conditions
- Ability to travel as client needs require
- Ability to attend and conduct virtual or in-person presentations
- Significant communication with clients and internal teams, including many presentations
- Ability to commit to extra and/or nontraditional hours as client needs require
Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.
All your information will be kept confidential according to EEO guidelines.
EOE. Synchrony is not able to provide visa sponsorship for this role.
