Account Manager

As an Account Manager, you will be the face of the agency and the primary point of contact for both new and existing clients. Your mission is to ensure that clients are successfully onboarded, fully set up, and consistently nurtured throughout their journey with us. Our goal is to boost local online visibility, primarily via Google Business Listings, as well as Yelp, Apple Maps, and client websites.

Key Responsibilities

• Serve as the main contact for client onboarding, ensuring all initial steps are completed smoothly.
• Maintain frequent and proactive communication with clients, including check-ins, follow-ups, and status updates.
• Guide clients through the onboarding process, including form completion, access to platforms, and photo uploads.
• Deliver and explain performance reports to clients, keeping them informed on progress.
• Act as the liaison between the client and internal teams, including sales and fulfillment.
• Escalate delays or communication gaps promptly to ensure timelines are met.

Requirements

• A client-first mindset: someone who genuinely cares for clients and is committed to their success.
• Highly proactive, energetic, and able to ask the right questions to uncover clients’ business needs and marketing goals. Excellent English communication skills – both written and spoken.
• Strong follow-up discipline and ability to stay organized across multiple accounts.
• Personable, professional, and able to build strong rapport with diverse client profiles.
• Results-oriented with strong problem-solving skills.
• A background in sales is a big plus.
• Experience in project management and/or marketing is highly desirable.
• Comfortable using tools like CRM systems, Google Drive, and Slack.

Work Schedule & Modality Work hours:

Monday to Friday, 7:00 AM – 5:00 PM Pacific Standard Time (PST).