Account Manager, Specialist Markets – Public Sector - LHH UK, Career Developmet & Mobility

Join a high-performing, collaborative team at LHH, where passion and purpose meet performance. As we enter an exciting new phase of growth - with bold ambitions to become the No.1 Career Transition & Development partner within the Public Sector - we’re looking for a dedicated Account Manager to support a UK-based Specialist Markets, Public Sector client portfolio.
 

This client-facing role sits within our Career Transition & Mobility vertical and forms part of our UK Sales team, working in close partnership with the public sector Business Development Team. You will act as a trusted advisor to HR and senior stakeholders, helping public sector organisations support their employees through career transitions, workforce change and mobility, while building long-term, value-led partnerships. This role will support a diverse portfolio of public sector clients, including:
 

• Local and Central Government
• NHS trusts and owned bodies
• Education providers
• Housing Associations
• Charities & Not-for-Profit organisations

Reporting Relationships:

• Head of Account Management, UK&I

Location:

• London or Birmingham or Leeds

In this role you can expect to

As an Account Manager, your focus will be on nurturing and expanding existing client relationships. You'll oversee contractual relationships, drive revenue growth, and ensure an outstanding client experience. The Business Development team will focus on generating new opportunities, while you'll ensure client satisfaction, expansion opportunities and long-term retention.

You’ll be expected to spend at least one day per week in our office to collaborate in person with your team and contribute to our vibrant work culture. In addition, regular face-to-face client meetings are a key part of the role - building strong relationships through genuine engagement and visibility.

Key Responsibilities

• Deliver a world-class client experience across a portfolio of public sector organisations, focused on retention, quality, and operational  excellence
• Work closely with the Public Sector Business Development Team to shape the strategic direction of each account, ensuring contract renewal and margin protection within public sector frameworks and procurement models
• Navigate and manage public sector procurement frameworks and tender processes, including (where applicable) CCS, ESPO, YPO and NHS SBS, ensuring compliance with governance requirements and value-for-money principles
• Use CRM and sales technology effectively, ideally Salesforce, to manage opportunities and pipelines, maintain accurate forecasting, and support data-led decision making and productivity
• Proactively manage client contracts, including timely reviews, renewals, variations and extensions, while identifying opportunities to expand services in line with client needs and governance requirements
• Develop a deep understanding of each client’s organisational context, procurement regulations, funding environment and workforce challenges, providing insight and feedback to enhance service engagement and impact
• Act as the primary point of contact for public sector clients and internal stakeholders, coordinating operational support and ensuring a seamless client experience
• Build and maintain credible, trusted relationships with HR leaders, procurement teams and senior stakeholders, as well as internal delivery, operations and sales colleagues
• Support account growth and retention by identifying ways to expand our share of wallet and market presence
• Maintain accurate records in Salesforce, including client meetings, contracts, and contact details
• Collaborate cross-functionally with colleagues across LHH Career Transition & Mobility, LHH Recruitment Solutions and Penna, as well as our opportunity management and sales operations teams, to ensure successful client onboarding, programme rollout and ongoing delivery - fully aligned to agreed outcomes, service standards and broader client objectives

Success Will Be Measured By

• Performance against individual revenue, retention and account growth targets
• Successful contract renewals, extensions and service expansion within public sector client accounts
• Timely and accurate implementation of services, aligned with best-practice delivery and governance standards
• Client satisfaction and advocacy, measured through regular reviews, feedback and long-term partnership longevity

All About You

• A confident self-starter who can work autonomously while collaborating effectively within a high-performing team
• Strong commercial awareness, balanced with an understanding of public sector constraints, procurement and value-for-money principles
• An empathetic and resilient professional who can support HR teams through sensitive and high-impact transitions
• A commitment to in-person collaboration, with regular office presence and a willingness to meet public sector clients face-to-face to build trusted, lasting relationships

Our benefits include:

• Flexible working model
• Private medical insurance (PMI)
• Group personal pension plan
• Career support for family and friends
• 25 working days paid holiday with the opportunity to buy extra days off each year
• So much more!

Contract: Permanent

Contract Type: Full-time

Hours: 37.5 per week

Must have the right to work in the UK.

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.

For additional information on our Diversity and Inclusion policy, please consult the following link:  https://www.lhh.com/uk/en/diversity-and-inclusion/