Account Manager - Southeast Region

About Us. DroneSense is now part of Versaterm, a global public safety solutions company helping agencies transform how they serve their communities. Together, we are building an ecosystem of intuitive tools designed for public safety agencies! Through purposeful integrations and selective growth, Versaterm is advancing public safety technology to improve workflows, deliver better service, and enable better outcomes. As part of this mission, DroneSense provides a critical drone software platform tailored to the unique needs of public safety. Our comprehensive solution equips First Responders with tools that expand situational awareness, act as a force multiplier, and make drone operations scalable across entire organizations—ultimately leading to more saved lives. Drones are transforming the way First Responders carry out their missions, and DroneSense is driving this evolution within the Versaterm ecosystem. Our Culture. Our team is driven by innovation, expertise, and an unwavering commitment to customer success. Our leaders are experienced engineers, pilots, and entrepreneurs. We’re building a diverse, collaborative team where individuals can bring their full selves to work, have fun, and feel a strong sense of belonging. Here, you’ll roll up your sleeves alongside teammates who care deeply about their craft, their communities, and each other. As we continue to grow and expand our impact, you’ll have the opportunity to contribute to solutions that enhance community safety and shape the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. We are seeking a customer-focused Account Manager to own net revenue retention across a portfolio of public safety agencies in the South East region. This role is responsible for renewals, expansions, and long-term account health, serving as a trusted commercial partner to agencies using DroneSense by Versaterm. You will work closely with Customer Success, Sales, and Product teams to ensure customers realize ongoing value from the platform while identifying opportunities to expand usage in alignment with agency needs and budgets. What You Do

Own renewals, expansions, and net revenue retention metrics for assigned accounts

Develop and execute account plans focused on long-term adoption and growth

Identify upsell and cross-sell opportunities aligned to agency mission needs

Serve as the primary commercial point of contact for assigned customers

Partner with Customer Success to ensure successful deployments and outcomes

Maintain accurate renewal and expansion forecasting in CRM tools

What You Bring

3+ years of account management or customer-facing experience

Proven success managing renewals and expansion revenue

Strong relationship-building and stakeholder management skills

Customer-first mindset with strong organizational discipline

Experience in SaaS, GovTech, or public safety environments preferred