Meltwater
Account Manager - SMB
TLDR
Drive sustainable growth and customer engagement by managing and expanding a portfolio of Small-Medium Business accounts while collaborating with experienced teams.
What We’re Looking For:
Are you a detail-oriented Account Manager with experience serving SaaS customers? We're looking for professionals like you to join our ambitious team and take ownership of managing, renewing, and growing a portfolio of valued clients. In this role, you will work with our Small–Medium Business portfolio, supporting a diverse and fast-paced customer base.
At Meltwater, we offer more than just a job, we offer a path for personal and professional development. You’ll thrive in an environment that values your input, encourages mentorship, and promotes inclusive leadership. You'll collaborate with experienced Account Managers and supportive leaders who are committed to helping you succeed.
Join our team and become part of a diverse, inclusive community that values your contributions and gives you the opportunity to reach your full potential.
What You'll Do:
- Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
- Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth. - Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
- Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
- Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
- Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.
What You'll Bring:
- A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
- A minimum of 1 - 3 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
- Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
- Ability to develop effective account plans and strategies aligned with customer goals.
- A proactive approach to identifying and driving expansion opportunities within accounts.
- Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
- Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
- Excellent written and verbal communication skills in Dutch and English.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week
- The ability to legally work in the country of hire is required for this position.
What We Offer:
- Enjoy flexible paid time off options for enhanced work-life balance
- Enjoy an 8% holiday allowance on your total earnings, encompassing bonuses and commissions, to enhance your overall compensation package.
- We've got you covered for travel expenses to the office if you reside in an eligible area
- Secure your future with our retirement plan
- Stay fit conveniently with reduced gym membership fees within our office building, promoting a healthy work-life balance for all employees.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: Singel 250, 1016 AB Amsterdam
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
Benefits
Growing family leave program
Benefit from our family leave program, which grows with your tenure at Meltwater.
Paid Time Off
Enjoy flexible paid time off options for enhanced work-life balance
Meltwater provides a suite of AI-powered media intelligence tools that empower organizations to glean insights from online data, enhancing their decision-making and brand strategy. Serving over 27,000 customers globally, Meltwater stands out by combining innovative technology with a deep understanding of industry narratives.
- Founded
- Founded 2001
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $240M raised
Account Manager