Account Manager (Senior)

🧰 Who We Are

Wakam is a B2B2C digital insurer that creates white-label and embedded insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our products through APIs and host white-label insurance solutions that power innovative distribution models across Europe.

With a footprint in 32 countries, Wakam is a European leader in digital and embedded insurance.

Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to “enabling transparent and impactful insurance.”

🚀 About the Team

You will join the Revenue Office, which is at the forefront of Wakam’s European growth strategy. Our mission is to expand Wakam’s presence across Europe by building and scaling high-impact partnerships with MGAs, brokers, fintechs, insurtechs, retailers, and marketplaces.

We operate across 32 countries, and our commercial team reflects that international scope: agile, collaborative, data-driven, and closely connected to local market realities.

At Wakam, ambition, autonomy, and impact are not just encouraged — they are expected and celebrated. As a Senior Account Manager, you will play a key role in shaping our growth trajectory and elevating our partner relationships.

🎯 Your Mission

As a Senior Account Manager, your mission is to lead and grow a portfolio of strategic and high-potential accounts, ensuring sustainable, profitable growth and long-term partnerships. You will be the executive-level point of contact for key partners and a cross-functional orchestrator inside Wakam.

You will:

• Own and manage a portfolio of top-tier strategic partners (brokers, MGAs, insurtechs, fintechs, retailers, marketplaces) at senior stakeholder level.
• Define and drive account strategies and business plans (growth, profitability, product roadmap, international expansion).
• Ensure high-quality operational coordination with internal teams (Underwriting, Pricing, Delivery, Compliance, Legal, Claims, Finance).
• Be a power user of Wakam’s internal tools (MyWakam, CRM, AI agents, dashboards) to steer performance and anticipate issues.
• Identify and execute upselling, cross-selling, and product extension opportunities, including new geographies and channels.
• Monitor and challenge account profitability and technical performance in close collaboration with Finance and Underwriting.
• Represent Wakam in steering committees, governance bodies, and key client meetings, including at C‑level.
• Contribute to structuring the Account Management practice (playbooks, best practices, mentoring more junior team members).

🧠 What You Bring

• A Master’s degree (Bac+5) in Business, Insurance, Finance, or a related field.
• 7+ years of experience in Account Management, Key Account Management, or Business Development within the insurance or Insurtech.
• A proven track record of managing and growing strategic accounts, ideally in a multi-country or multi-partner context.
• Strong commercial acumen and the ability to lead complex, multi-stakeholder projects (internal and external).
• Demonstrated experience in negotiation, contract management, and portfolio steering (volumes, margins, loss ratios, and performance KPIs).
• Advanced use of CRM and digital tools, with a data-driven mindset and comfort with dashboards and analytical insights.
• Mandatory fluency in French and English (spoken and written); an additional European language is a plus.

✨ Who You Are

• A strategic and analytical thinker with a strong business and P&L mindset.
• Naturally customer- and partner-oriented, able to build trust-based relationships at senior and C‑level.
• Autonomous, structured, and proactive, capable of owning topics from strategy to execution.
• Motivated by performance, impact, and measurable results, with a focus on long-term value creation.
• Tech-savvy, comfortable with digital environments, and at ease in a fast-paced, evolving context.
• A team player and role model, ready to share best practices and contribute to the development of the Revenue Office.

✨ 🤖 AI & Digital Mindset

At Wakam, AI and automation are transforming how we design, distribute, and manage insurance. As a Senior Account Manager, you will be expected to embed AI in your daily practice to:

• Streamline your workflows (preparation of meetings, follow-ups, reporting).
• Automate repetitive or low-value tasks (data consolidation, note-taking, document drafting).
• Enrich analysis and decision-making (portfolio insights, scenario modelling, opportunity sizing).

You don’t need to be a technical expert — what matters most is your adaptability, curiosity, and eagerness to learn. We will support your upskilling on AI tools so you can focus your time on high-impact strategic and relational work and help build the transparent, high-impact insurance of tomorrow.

🌟 Why Join Wakam?

• 🌍 Join a leading European insurtech, active in 32 markets with ambitious growth plans.
• 🚀 Take ownership of a high-impact strategic portfolio, with real influence on Wakam’s revenue and technical performance.
• 💡 Work with cutting-edge tools (Play&Plug®, MyWakam, AI agents, advanced CRM & data stack) and contribute to our innovation roadmap.
• 📊 Gain real-time insights into account profitability and performance, and help steer the business at Group level.
• 🤝 Be part of a mission-driven, transparent, and empowering culture, where autonomy and responsibility are central.

🏆 Hiring Process

1. Screening interview with our Talent Acquisition Partner
   To understand your background, motivations, and fit with Wakam’s culture and growth ambitions.
2. Interview with our Account Director
   To deep dive into your experience in strategic account management, your portfolio strategy, and your way of working with complex partners.
3. Interview with our Chief Underwriting Officer EU
   To assess your understanding of technical performance, underwriting dynamics, and profitable growth levers.
4. Final interview with a panel of executives including our VP People
   To validate alignment on vision, values, leadership behaviours, and your potential future trajectory at Wakam.

Ready to shape the future of insurance with us? Apply now! 🙌

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