Account Manager

Location: Japan

We Are:
RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad-buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.

Our team in Japan consists of 45 people and is an integral part of our company’s global presence. We combine local expertise with our broader company vision. Japan is the TOP market in APAC with the highest number of new campaigns launched every month & over 250 existing clients.

Account Management is a core function to ensure client retention, maintain a high level of customer satisfaction, and grow revenues of the existing partners. Account Managers are in charge of all post-sale communication and lead cross-functional teams to maintain and reconfigure the campaigns in line with performance targets agreed with clients. As a market leader, RTB House develops a range of new products and our Account Managers will be among those who bring these innovative solutions to the market.

Why RTB House?
At RTB House, we focus on continuous education and professional development. Therefore, before you take over your first campaign, we guarantee you a comprehensive onboarding, along with an individual mentor who will guide you through the key issues and challenges related to the AM role- so that you can feel confident in your new job. In addition, you can always count on the help of your Team Leader, as well as regular training and support with funding for external courses you might be interested in.

You Will:

• Manage a portfolio of campaigns for existing and new clients, maximizing target goals 
  and results;
• Establish regular communications via telephone, messages, or email, in line with  company standards and processes;
• Respond to customer requests and inquiries in a professional and timely manner;
• Advocate customer success and maintain long-term relationships with clients;
• Monitor, optimize & report on campaign performance to advertisers at scale.  
• Analyze advertising campaign metrics and manage the day to day relationship with  clients to ensure we are hitting their campaign goals
• Ensure timely payments for our services;
• Create remarketing strategies in the marketplace, retail, classifieds, and travel  industries based on data analysis, your own creativity, and your understanding of the  digital marketing landscape;
• Working closely with the technical department and other members of the team  regarding delivering campaign goals;
• Develop and maintain in-depth product knowledge. 

Desired Experience: 

•  Experience in managing online advertising campaigns for clients (preferably in e-com,  online travel, group-buy & classifieds verticals);  
• Working experience of MS Office Word, Excel, PowerPoint;  
• Knowledge of customer support tools and processes;  
• Ability to identify and understand customer needs and requirements;  
• Analytical and problem-solving skills;  
• Well-developed verbal and written communication skills;   
• Business level of English & Japanese languages.

We Offer: 

• The chance to work in an engaging role in a fast-growth award-winning organisation.  As well as working on a great product based on the newest AI Technology (Deep  Learning);  
• The opportunity to be in a fully responsible, high potential position with our business  in Japan where you can share your own ideas and make an impact on our  organisation;
• To be a part of a team that shapes the future of online marketing globally;
• Good Work-Life Balance and flexible work style including flex time and remote work;
• An outstanding training and onboarding program to make sure you are equipped with  all the necessary knowledge and tools to excel;  
• A dedicated annual budget for external training and language courses. Desired  experience:  

Apply now! 

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.