Account Manager

Who Are We?

Hi! We are Ravelin.
We're a fraud detection company using advanced machine learning and network analysis technology to solve big problems. Our goal is to make online transactions safer and help our clients feel confident serving their customers.

And we have fun in the meantime! We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of integrity, thoughtfulness, resourcefulness and ambition. We really value work/life balance and we embrace a flat hierarchy structure company-wide.

Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around - check out our Glassdoor reviews.

If this sounds like a great fit for you, we’d love to hear from you!

For more information check out our blog to see if you would like to help us prevent crime and protect the world's biggest online businesses.

The Role

As an Account Manager, you will:

• Develop and maintain positive long-term relationships with our merchant partners.
• Proactively identify and manage new opportunities for clients.
• Understand complex problems and communicate solutions in a clear, concise, and persuasive manner.
• Be the key relationship partner with senior stakeholders.
• Stay informed about all stakeholders within the business.
• Work proactively, supported by a wider technical client support and investigations team.

Profile

You are:

• Product minded and capable of learning complex information and communicating that knowledge to others.
• A strong analytical thinker who thrives in a fast-paced, dynamic environment.
• Equipped with a combination of business and technical knowledge to engage effectively with senior-level client contacts.
• Bold and persuasive in your communication and presentation skills.
• Passionate about using technology to solve business problems.
• Proactive and able to manage your own workload and diary for the benefit of clients and colleagues.

Requirements

• Understanding of Payments or Fraud 
• Account management experience.
• Ability to manage multiple projects and relationships simultaneously.
• Experience in proactively growing client relationships within an account.
• Experience in identifying, developing, negotiating, and closing deals.
• Proven ability to influence others and lead client engagements.
• Strong negotiation skills.
• Highly skilled communicator.
• Strong verbal and written presentation skills.

Benefits

• Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
• Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
• £1000 Heka Budget per year — Prioritise your health and well-being with funds for fitness, mental health, and more.
• Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge, on us.
• 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
• Mental Health Support via Spill — Access professional mental health services when you need them.
• Aviva Pension Scheme — Plan for the future with our pension program.
• Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
• Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week.
• Cycle-to-Work Scheme — Save on commuting costs while staying active.
• BorrowMyDoggy Access — Love dogs? Spend time with a furry friend through this unique perk.
• Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.
• Fortnightly team lunches - Randomised group of people from across the company, virtually (via Deliveroo) or in-person

*Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.*