We are seeking a motivated and customer‑focused Account Manager to join our team in Belfast, Northern Ireland. In this role, you will be responsible for managing and growing a portfolio of small to medium-sized business (SME) clients, ensuring they receive excellent service and maximise value from our telematics solutions.

The ideal candidate will be proactive, organised, and able to build strong working relationships with customers while identifying opportunities for growth. You’ll work closely with internal teams to ensure smooth service delivery and a consistently positive customer experience.

Account Management & Customer Success

Manage a portfolio of SME clients, acting as their primary point of contact for all telematics-related queries.
Build strong, positive relationships through regular communication, problem-solving, and proactive engagement.
Understand each customer’s business requirements to ensure our products and services continue to meet their needs.
Monitor account performance and usage data to ensure customers are receiving value and remain satisfied.

Growth & Retention

Identify opportunities for upselling and cross-selling additional products and services that benefit the customer.
Support renewal conversations, pricing reviews, and contract discussions, maintaining profitability and customer retention.
Contribute to team and individual revenue targets through effective account development.

Operational Coordination

Work collaboratively with sales support, operations, customer service, and technical teams to resolve customer issues promptly.
Ensure smooth onboarding of new accounts, including product setup, training, and early‑stage engagement.
Track and manage service requests to ensure timely resolution and excellent customer experience.

Reporting & Administration

Maintain accurate account information, activity notes, and pipeline updates within the CRM system.
Prepare periodic account reviews and simple performance summaries to highlight opportunities or risks within your portfolio.
Provide customer feedback to internal teams to support product improvement and operational efficiency.

Required

Strong communication and relationship-building skills, with the ability to engage confidently with business owners and operational contacts.
Good organisational abilities, with experience managing multiple customer priorities simultaneously.
Competent in CRM tools and Microsoft Office
Analytical mindset with strong attention to detail and good problem-solving capabilities.
Professional, customer-first attitude with a commitment to delivering excellent service.
Strong presentation or training skills for customer product walk-throughs.

Desirable

2–5 years of account management, customer success, or similar client-facing experience, ideally in a B2B environment.
Demonstrated success in managing a customer portfolio and meeting retention or revenue targets.
Experience within telematics, fleet, SaaS, or related technology-based services.
Familiarity with sales processes, customer onboarding, or account development planning.
Ability to interpret product or usage data and turn insights into practical recommendations.

Key Benefits of Working at Radius

Radius provides a comprehensive benefits package designed to support wellbeing, development, and long‑term career growth.

Annual merit based pay appraisal
Clear, well‑supported career progression pathways.
Structured training and development programmes for all colleagues.
Access to a global network with opportunities for international travel and secondments.
Recognition programmes celebrating great work and team success.
Access to external counselling support and internal wellbeing sessions.

Still curious?

If you feel we are a good match for each other, you can apply online now!

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

N.B., we reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

Global Female Health Policy & Female Health Champions
Pregnancy Loss and Fertility Treatment Policies
Endometriosis Friendly Employer (UK)
Women-focused gym & female health events
Mental Health First Aiders
Disability Confident Committed Employer (Level 1)
Race at Work Charter signatory
Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards Corporate Supporter 2025
Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected]

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Account Manager

TLDR