Account Manager

Reporting to the Partnerships Team Manager you will be based in our main Crewe office, responsible for owning a variety of Account Management functions for the customers referred into the Team by our diverse range of fuel card Partners.

In addition, you will be required to support a number of Sales Support responsibilities for our key Partnerships, including some reporting, key account calls and supporting bespoke card dispatch processes.

Opportunities to get involved with digital account management too.
Further progression is an option within the role, to include supporting our inbound sales functions too. This role will help provide experience into many aspects of channel sales for employees’ ongoing professional development.

Key Role Responsibilities:

• Account Management tasks done over the phone/Teams, including but not limited to welcome calls, query handling & resolution, supporting specific sales campaigns & key account maintenance
• Weekly volume and sales reporting for partners
• Owning the relationship and targets for UK fuels partners.
• Supporting the day-to-day account management of the partners
• Weekly administration for key partnership account.

Experience/Skills required:

• Experience in a Customer Service or related role
• Third party-centric focus and interest in Account Management
• Comfortable working to targets and KPIs
• Able to work in a fast-paced environment
• Flexible to accommodate and prioritize occasional short-notice requests
• Be part of a Team and collaborate with colleagues in a modern office environment
• Interest in and/or experience of Account Management, customer care or customer services
• Represent and reflect the values of Radius
• Strong verbal and written communication skills
• Comfortable talking on the phone / video calls
• Microsoft Outlook & Excel familiarity
• Organized & able to prioritize workload
• A background in the fuel or payments industry is welcomed, but certainly not essential

Benefits:

• Newly refurbished sales office with onsite gym, break out rooms and canteen
• Company sick pay, life assurance and pension
• Employee assistance program – supporting your health and wellbeing
• Employee fuel card (after 6 months) – to help your personal cash-flow

• 25 days holiday plus bank holidays.
• Benefit Hub membership from day 1 – offering you discounts on restaurants, travel, entertainment tickets and other local and online purchases
• Employee referral program – earn extra cash to recruit friends and family
• Employee assistance program – supporting your health and wellbeing
• ‘Cycle to work scheme – receive an incentive to help the environment
• Service awards – benefits and recognition for length of service

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.