Account Manager

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations- all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether. We are seeking a highly motivated Account Manager to join our Mid-Market Account Management team in Shanghai. The Account Manager will be responsible for managing and growing revenue and portfolio share within our existing customer base. The ideal candidate will have a proven track record of success in relationship management, strong commercial acumen, excellent communication skills, and the ability to build collaborative relationships with key stakeholders.   What you'll be doing:

Manage a portfolio of clients at PPRO, driving new commercial opportunities with key decision-makers and influencers

Act as a trusted advisor who understands clients' payment needs and uses PPRO's solutions to help their business grow

Develop and execute account plans to grow revenue and portfolio share

Identify and pursue cross-selling and upselling opportunities

Manage contract negotiations and renewals

Ensure customer satisfaction and retention

Analyse and report on account performance and market trends

Develop and implement strategies to mitigate risk and increase customer loyalty

Collaborate with cross-functional teams to deliver on customer needs and objectives  

What would make you a great fit:

1yrs + payments experience in account management, partnerships and or sales

Ability to build and maintain strong relationships with our clients and internal stakeholders

Proven track record of achieving revenue targets and growing portfolio share

Strong business acumen and analytical skills

Excellent communication and interpersonal skills

Experience managing complex contract negotiations and renewals

Ability to work independently and as part of a team in a fast-paced environment

Experience in the technology or software industry is a plus

Fluent in English and Mandarin

Based in Shanghai

What we'd love to see:

A passion for challenging the status quo and driving positive change: We appreciate individuals who proactively seek better ways of doing things

Excellent communication skills: You thrive in international environments and can connect with people from diverse backgrounds and cultures