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carsales

Account Manager (Phone Based)

Brisbane , Australia
full-time Hybrid

AI overview

Build strong relationships with dealer management teams through consultative strategies while achieving revenue and retention targets in a dynamic phone-based role.

What you’ll do: 

As an Outbound Account Manager at carsales, you’ll be responsible for building strong relationships with dealer management teams across your portfolio. This is a phone-based role focused on developing long-term partnerships that deliver value for both our clients and carsales. This role can be based in Brisbane or on the Gold Coast.

Your work will involve understanding each dealer’s business objectives, challenges, and priorities, then using that insight to recommend tailored solutions from the carsales product suite. You’ll provide advice, education, and support to help dealers get the most from their investment and achieve their growth goals.

  • Manage existing client relationships and understand their business needs.
  • Provide strategic analysis of dealer performance and recommend solutions.
  • Advise on best practice for dealership performance and ROI.
  • Collaborate with internal teams to deliver complete solutions for clients.
  • Track all client interactions through CRM tools and manage your pipeline.
  • Achieve revenue and retention targets through upselling and cross-selling.
  • Support clients with product updates, training, and feature adoption.

What are we looking for?

This role is best suited to someone commercially minded, with a strong phone presence and a consultative approach to account management.

  • Previous experience in customer or account management and B2B sales.
  • A proven track record in phone sales with consistent revenue delivery.
  • Understanding of dealership operations and the automotive industry.
  • Knowledge of digital media and advertising.
  • Excellent phone manner and communication skills.
  • Experience with CRM systems (e.g., Salesforce).
  • Strong negotiation and influencing skills, with a solutions-based approach.

A few other things we want to let you know about... 

  • carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support. 
  • We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask. 
  • We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant. 
  • Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis. 

So come and join our team - because every role is a big role in our plans to go big. 

 carsales

“Are you ready to be a big part of something big?”Autonomy to choose where you work from – Office, Hybrid or Anywhere. We bring the whole team together for planned collaboration, communication, and connection events 2-3 times per year.This is your opportunity to (Purpose and specific outcomes encouraged of this role). Utilise Gender Neutral words (Lead, Drive, Initiate, Produce, Direct, Build, Grow, Design, Implement, Plan, Deliver, Evolve, Define). A career in Technology, Product and Information will see you working on products that are used every single day by our millions of customers all over the world. This position is within our ACIL Tribe. The ACIL (Auto, Corporate, Industry and Leisure) Tribe, In a nut shell, focuses on high availability product for Dealership customers to manage their inventory and prospects. It plays a vital role in allowing them to maximise their online customer interaction and sale funnels – See our AutoGate - Automotive retail software from Carsales.com Ltd. From integrations and billing to user management and authorizations, the tribe are responsible for a high availability, low latency platform built for client success.All of our teams use a variation of C#, .NET core, ASP.NET MVC, Microservices and AWS. And a variation of , JavaScript and angular/react – depending on the team.What’s on offerAutonomy to choose where you work from – Office, Hybrid or Anywhere.We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and WGEA Employer of Choice for Gender Equality.Support of a highly engaged, high-performing team. We have incredible talent in carsales that you will learn from.18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.Regular Hackathons, endless learning and development opportunities, and a range of activities that will help support your mental, emotional, and physical wellbeing.

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