Account Manager

Job Title: Account Manager
Position Type: Full Time
Working Hours: US Hours

About Pavago:
Pavago is hiring a results-driven and relationship-focused Account Manager to join our client’s growing team. In this role, you’ll own client relationships end-to-end, ensuring customer satisfaction, driving upsell opportunities, and proactively reducing churn. You’ll be the trusted partner and point of contact for your accounts, acting as a bridge between clients and internal teams. If you thrive in building strong relationships and love solving problems before they arise, this is the role for you.

Responsibilities:
• Client Relationship Management: Build strong, long-term relationships with clients by understanding their business goals, needs, and challenges.
• Account Growth & Upselling: Identify and execute opportunities to upsell products and services that align with the client’s evolving goals.
• Churn Prevention: Proactively monitor client health, conduct regular check-ins, and resolve issues quickly to increase retention.
• Client Success Planning: Create and maintain success plans for key accounts, ensuring clients derive maximum value.
• Cross-Functional Coordination: Work closely with sales, support, and product teams to advocate for client needs and resolve issues efficiently.
• Reporting & Feedback: Track key account metrics, provide insights to clients, and relay feedback internally for continuous improvement.

What Makes You a Perfect Fit:
• Relationship-Driven: You love building and nurturing professional relationships and are naturally client-centric.
• Sales-Savvy: You have a knack for identifying growth opportunities and presenting solutions that deliver real value.
• Retention-Focused: You understand what drives churn and can take proactive steps to retain high-value accounts.
• Excellent Communicator: You can explain complex ideas clearly, handle tough conversations with ease, and influence decisions.
• Detail-Oriented: You don’t let things fall through the cracks. You keep track of touchpoints, notes, and follow-ups.
• Resilient & Solution-Oriented: You stay calm under pressure and are resourceful when facing challenges.

Required Experience & Skills:
• 2–4 years in an Account Manager, Customer Success, or Client Relationship role preferably in a SaaS, agency, or high-growth environment.
• Proven track record of growing accounts and reducing churn.
• Experience with CRM tools (like HubSpot, Salesforce, or similar).
• Strong organizational and time-management skills with a proactive mindset.
• Excellent written and verbal communication skills in English.

What Does a Typical Day Look Like?
You’ll start your day by checking on account health, reviewing open action items, and prepping for client meetings. Throughout the day, you’ll hop on check-in calls, deliver updates, identify upsell opportunities, and address any client concerns. You’ll work closely with internal teams to align on priorities and ensure clients get timely, top-notch service. Your day ends with notes, follow-ups, and a few wins to celebrate.

Interview Process:
• Initial Phone Call: Brief intro to understand your background and fit for the role.
• Video Interview: 30-minute call focused on your account management skills and experience.
• Final Interview: Direct discussion with the client to ensure mutual alignment.
• Background Checks: Quick verification of past employment and references.

Ready to Apply?
If you're a natural relationship builder who thrives on helping clients succeed, we want to hear from you. This is your chance to make a real impact, grow with a forward-thinking team, and take ownership of strategic client partnerships.