Ready to grow?
At Patsnap when we talk about growth, we don’t just mean your career trajectory. Growth to us means creating opportunities for employees to be challenged, take ownership over initiatives, spread entrepreneurial wings, and feel safe to try new things. We are passionate about creating a culture where your progression is a unique experience, with you in the driver's seat.
As the leading global innovation intelligence platform, we help customers identify technological opportunities that could affect the future growth and survival of their business by connecting and analyzing information from a variety of global data points. We call this Connected Innovation Intelligence. Not familiar with that term? Don’t worry, we’ll teach you all about it or you can learn more
here.
We’re scaling quickly and looking for an Account Manager who is a fearless change agent, eager to be at the forefront of innovation, and not afraid to take the path less traveled. Sound like you? Then take a look at the responsibilities and requirements below, this might just be your #dreamjob.
What You'll Do:
- You will be the key point of contact for all customer account management matters for a book of business consisting of our mid-size customers, working towards an annual gross renewal target.
- Build and maintain strong, long-lasting client relationships, ensuring Patsnap is delivering exceptional value to our clients as quickly as possible.
- Negotiate contracts and close agreements to maximize ARR retention.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Collaborate with sales team to identify and grow opportunities within territory.
About You:
- You show the potential to articulate solutions and deliver business cases that resonate with our customers.
- You have some experience using account planning frameworks to prioritize key tasks and activities within your book of business, with a focus on value-based outcomes.
- You have strong listening, negotiation and presentation abilities.
- You are highly customer centric and are driven by having a positive impact on Patsnap's customers.
- You are highly presentable, and relish the opportunity to deal with all manner of clients, in environments that others would consider challenging.
- Track record of performance against a gross renewal-based target.
- You have commercial experience across multiple industries and geographies.
What You'll Love:
- 5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days)
- Comprehensive benefits package for you and your dependents from day one
- RRSP Contribution Matching
- Access to mental health support
- Maternity and paternity leave
- 2 company paid volunteering days
- Life Assurance
Our Values:
- Integrity: We are fair and transparent in everything we do and hold each other accountable for our actions.
- Leadership: We lead by example and inspire each other to reach for new heights.
- Openness: We are open and honest and share our ideas with care and consideration.
- Growth: We are lifelong learners who choose resilience and grit over defeat.
- Innovation: We seek out new ways to solve problems and don’t stop until we’ve created a higher standard.
- Customer: Our customer is at the center of everything we do. Their success is our success.
Patsnap is proud to be an equal opportunity employer that champions diversity, and we are committed to providing appropriate accommodations. If you meet the criteria set out in the job description we encourage you to apply.
If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.
